The challenge for the health and aged care provider, Hammond Care, was to modernise their IT support services, reduce reliance upon temporary contractors to meet their IT needs, and build in-house applications expertise to facilitate both processes. Following workshops with the company, we provided a tailored solution including a Managed Service Desk, Enhanced Desktop, and a self-service portal for the business’ 4,500 employees, all delivered within six weeks. The new IT infrastructure streamlined support requests, facilitated quick resolutions, and improved employees’ user experience. The Business Intelligence feature of our portal, which provides detailed insights, also assisted Hammond Care to make decisions around its infrastructure and resourcing.Read case study
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