Dave Stevens (ELT)
A determination to help businesses use technology to empower teams to achieve more while enhancing customer service – without adding new challenges – was the driving force behind Dave Stevens founding Brennan more than 20 years ago.
Since then, Brennan’s team of certified experts has been on a journey of continuous improvement to provide businesses with the most up-to-date technology advice, products, solutions, and services needed to enable their people and customers to get more from life.
We’ve made sure we have supported our committed team with best-of-breed systems, processes and platforms, including leading workflow management solution ServiceNow, to help them better serve the 20,000-plus users we currently support.
– Dave Stevens, Founder & Managing Director, Brennan
At Brennan, we don’t push technology for technology’s sake but instead invest our time stripping out the complexity.
Our expert team, systems and processes, and the investment we make in automation address some of our customers’ common everyday service needs with solutions like Service Now. This portal supports over 20,000 users, removes the pain of an organisation’s IT infrastructure, identify issues before they occur, and ensure that solutions are purposeful, measurable, and valuable enablers of productivity.
Whether providing complete end-to-end managed outsourced IT service solutions or specialist advice and support for specific technology needs, we deliver IT in the way it should be – simple and easy to use, helping our customers’ people do the jobs they are employed to do better and more efficiently.
At Brennan, we don’t simply rely on our view of our performance but hold ourselves to account for every transaction.
Using the Net Promoter Score framework, we monitor our relationship performance with our customers every quarter as part of our Pulse survey and ask every client end-user to rank us on every interaction.
Any ranking under six is automatically escalated to senior management and the relevant account teams, with a commitment to follow up within 48 hours to understand the ranking and what we need to do to achieve more.See our NPS
As an extension of your business, Brennan’s people work collaboratively with you and your team to deliver tangible and measurable results, focusing on providing exceptional customer experiences at every engagement point, every day.
Our team are the top one percenters in the industry. They are highly certified across a wide range of technology solutions and share a passion for driving continuous improvement and innovation, to ensure they deliver world-class experiences for our customers and their people, every day – wherever they are.
This includes our proven leadership team, which focuses on ensuring our customers have modern and innovative solutions, and a seamless IT infrastructure to grow their businesses without the pain.Join our team
Dave is the founder and Managing Director of Brennan, responsible for the overall strategic direction and management of the company. His passion for business and deep understanding of the needs and issues they face, have been instrumental in the success of Brennan, which today is recognised as one of the fastest growing technology businesses in Australia.
A strategic and values-based global HR leader, Helen leads our People & Culture team to build our culture and drive organizational performance through our people.
Chief People Officer
Chief Financial Officer
A people-centric leader, Nick understands the importance technology plays in empowering people to thrive in their working lives and is passionate about delivering exceptional outcomes for our customers and their people. He’s on a mission to empower organisations by providing innovative and secure technology solutions that support their strategic initiatives.
Chief Customer Officer
Having worked across several services sectors, Darryl brings a wealth of experience to Brennan, where he is responsible for delivering operational excellence for the Managed Services business.
Director of Managed Operations
Director of Digital Operations
John is Brennan’s Head of Customer Experience. John is passionate in enabling our teams to deliver consistently high level of services, identifying and driving improvement programs focused on customer outcomes.
Head of Customer Experience
Daniel is head of Cybersecurity at Brennan. His many years of experience in IT and Security, as both a service provider and a customer in all industry verticals, drive deep and broad oversight of the challenges and solutions in this space. Daniel and his team deliver the complement of cyber security services to Brennan and our customers.
Head of Cybersecurity
Adam has been with Brennan since 2017 and has over 20 years of experience in the recruitment sector. He has a passion for staff engagement, continual improvement and creating high-performance cultures.
Head of Staff Augmentation
Having been in the Tech industry for longer than she’d like to admit, Michelle is a passionate brand advocate, who loves sharing insights that help customers find ways to regain control of their IT.
Head of Marketing
A performance-driven, insightful, and enthusiastic leader, Mukesh heads Brennan’s International India Operations ensuring that we remain focused on creating a strong service culture in the team, drive accountability for service quality, operational efficiency, and staff management. Mukesh is accountable for providing direction to strategic initiatives, driving transformational value and productivity for clients.
Country Manager, India
Matthew is Brennan’s Head of Professional Services, and oversees any engagements that onboard or improve our customers’ environments. Matthew has built teams and embedded processes from the ground up, to repeatedly achieve the successful delivery of IT projects, with customer service, user experience, and efficiency front of mind.
Head of Project Management Office
As Head of the Hardware and Software Practice, Grant is focused on building our vendor portfolio and ensuring we can deliver the technology required to transform, support and protect our customers’ environments.
Head of HSP
With over 20 years’ experience, Joanna is passionate about embedding flexible and future-proof systems and processes to allow teams to operate at their best and enable the company to respond and keep growing in ever-changing conditions.
Head of Business Ops
Luke comes with a proven background in operational and technical leadership in Public and Private Cloud Service Management and IT Service Providers. Luke is passionate about helping customers with innovation and maturity at any stage on their cloud journey with fit-for-purpose solutions and a keen eye on proper governance and long-term strategy.
Head of Cloud
As Brennan’s Head of Managed Services, Mark brings a wealth of experience to our customers’ success through their Managed Services agreements. Mark is a passionate people leader with a strong customer focus and has been instrumental to the growth, maturity, and innovation across our Outsourced IT solutions.
Head of Service Ops
Head of AppDev
Head of Strategic Advisory
Country Manager, Sri Lanka
As part of our corporate purpose, Brennan is committed to being a good corporate citizen that positively contributes to the communities we operate in. This is backed by policies we have in place to respect human rights, act with fairness in all our dealings, and ensure our actions are socially responsible.Learn more
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