Macpherson Kelley (M+K) is a mid-sized legal firm specialising in the Australian manufacturing industry. It also provides legal services to foreign-owned subsidiaries, the media, motor dealerships, real estate agents, and the accounting industry.
M+K has offices in three states and is the Australian member of the Multilaw global network. As such, the firm is heavily dependent on reliable and secure communications — between offices, with international counterparts, and with clients.
However, M+K’s ability to function efficiently was undermined by an outdated communications system with limited capability, a lack of internal flexibility, minimal scalability, and no network visibility or centralised control. Hot desking – to facilitate activity-based working – was impossible, network connections could not be established when moving between offices, and Citrix sessions were prone to dropping out.
Another consequence of using the archaic system was that M+K lawyers and paralegals were spending an unacceptable amount of time traveling interstate and overseas when far more efficient solutions were available.