Macpherson Kelley Lawyers

Macpherson Kelley Lawyers

This full-service commercial law firm urgently needed a comprehensive new network and communications system. Utilising Cisco and Cisco Meraki technology deployed and managed by Brennan, Macpherson Kelley now enjoys dramatically improved connectivity capabilities with clients, between colleagues, and with partners overseas.

The summary





Business Challenge

Macpherson Kelley’s outdated ICT infrastructure was impeding efficient communications between offices, between colleagues, with clients, and with international partners.


Following careful analysis of the client’s business needs, Brennan provided a best-in-class unified communication solution incorporating Cisco Meraki cloud-managed network devices, a Cisco virtualised voice and video call control platform, and cloud-based centralised management.


Macpherson Kelley can now rely on greatly enhanced employee connectedness, staff mobility, client communications, network security, and international collaboration.

“Brennan delivered a solution that suited our requirements precisely. The team took [the] time to understand our requirements and identified our shortcomings so that the solution would achieve our key objectives. The process of working with Brennan was easy, and we had total confidence in the team’s ability to deliver this project successfully.”

Matt Purves, CIO Macpherson Kelley Lawyers

“Brennan has been a strategic partner of Cisco and Cisco Meraki for a long time. Working with the team on this project was hassle-free and seamless. They spent time clearly identified Macpherson Kelly Lawyers’ pain points and requirements. They then worked closely with us, scoping out these requirements, building a solution that was right for the client.”

Peter Self, Regional Manager Cisco Systems Inc

The Situation

Macpherson Kelley (M+K) is a mid-sized legal firm specialising in the Australian manufacturing industry. It also provides legal services to foreign-owned subsidiaries, the media, motor dealerships, real estate agents, and the accounting industry.

M+K has offices in three states and is the Australian member of the Multilaw global network. As such, the firm is heavily dependent on reliable and secure communications — between offices, with international counterparts, and with clients.

However, M+K’s ability to function efficiently was undermined by an outdated communications system with limited capability, a lack of internal flexibility, minimal scalability, and no network visibility or centralised control. Hot desking – to facilitate activity-based working – was impossible, network connections could not be established when moving between offices, and Citrix sessions were prone to dropping out.

Another consequence of using the archaic system was that M+K lawyers and paralegals were spending an unacceptable amount of time traveling interstate and overseas when far more efficient solutions were available.

The Challenge

Macpherson Kelley’s outdated ICT infrastructure was impeding efficient communications between offices, between colleagues, with clients, and with international partners.

The Solution

Having worked closely with M+K to analyse their strategic needs and potential future challenges, Brennan deployed a best-in-class Cisco unified communication solution incorporating Cisco Meraki network devices and cloud-based management. The Meraki suite includes:

  • Cloud-managed wireless LAN for faster connections, greater user capacity, more coverage, and fewer support calls;
  • Cloud-managed switches providing performance, true zero-touch provisioning, network visibility, and remote troubleshooting across any location; and
  • Cloud-managed security, which provided several features such as a next-gen firewall, an integrated Sourcefire intrusion prevention engine, and seamless updating across every site.

With Cisco Meraki deployed, all M+K’s networking devices can now be centrally managed by Brennan from the cloud through a single dashboard, so the firm gets the seamless visibility, flexibility, control, and remote support it so urgently needed.

This leading-edge networking environment provided the foundation infrastructure on which a Cisco-based UC solution could be run. Thanks to this perfectly matched technology, M+K staff are now empowered to work when and where they want to, in a totally secure and flexible manner.

In tackling the secondary challenges of excessive business travel and low-grade video conferencing, Brennan incorporated a Cisco virtualised voice and video call control system into the solution. It delivers premium collaboration services for up to 1,000 end users, consolidating voice, video, mobility, messaging, conferencing, instant messaging and presence, into a single centrally-managed platform.

This network and UC system is managed by Brennan Managed Services on a scalable basis, providing M+K with bespoke support that satisfies its specific needs and budgets.

The Result

M+K now enjoys greatly enhanced communication capabilities, including improved:

  • employee connectedness in and out of the office;
  • access to secure and reliable Wi-Fi
  • network security;
  • international collaboration; and
  • client communications.

The tangible and financial benefits of the solution include:

  • staff empowerment;
  • greater flexibility and mobility;
  • improved productivity;
  • richer user experiences;
  • scalable technical support; and
  • vastly reduced travel costs.

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