More than just a Service Desk, we provide a dedicated team.
Our dedicated and multi-disciplined team can look after every aspect of your environment and ensure things run smoothly. We do this by making sure we have the most diverse range of skilled, technical and outcome-focused people working for you.
Watch how we make our clients’ lives easier.
Here’s what sets us apart:
Understanding that not all businesses are the same, rather than providing rigid packaged services, we’ve developed a personalised approach that is highly flexible, allowing you to choose specific IT components to be managed, or alternatively, outsource it all to us. This allows us to tailor our solution to what best meets your requirements.
- We operate a dedicated Service Team model for greater level of service. Your support requests are handled by a dedicated team of engineers and service desk agents, all lead by an Account Manager as your primary point of escalation.
- We are transparent and accountable for our services and provide you with monthly meeting minutes, performance reports and score cards, all accessible via an online portal made specifically for you. All agreed action items from meetings are also recorded and tracked via the online portal for ease of access and tracking.
- We are serious about providing the highest level of customer service and satisfaction. So much, that the business is has key performance indicators that are purely based on customer satisfaction and feedback.
- As Australia’s leading Managed Service Provider, we have over 20 years’ experience in providing Managed IT Services to the Australian market, with NPS scores of over 80.
- We have great reach and presence across Australia. Having offices in Sydney, Melbourne, Brisbane, Newcastle and a national network of partners and subcontractors for regional coverage. Our team also have experience in supporting overseas satellite offices.