Introduction – building systems that work for people
Throughout history, commercial and public sector organisations have invested in enterprise IT to gain access to new capabilities and increase productivity, liberate people from repetitive or low-value tasks, and improve data and systems security.
Things don’t always work out as planned, as over time organisations have seemingly neglected the people aspect, which is core to their business success and can translate into wasted time for employees, high staff turnover and customer dissatisfaction.
Thankfully, the opportunity exists to change this situation. With many Australian organisations choosing to outsource some or all their IT to a secure cloud Managed Service Provider (MSP), this allows them to benefit from modern and innovative IT outsourcing models that deliver a range of services that can automate unwanted tasks, improve systems flexibility, and provide a more comprehensive approach to governance, risk, and compliance (GRC). This frees up employees to be more productive, enables the organisation to adapt more readily to changing market conditions, and ensures leaders can feel confident about security and regulatory compliance.
This new, human-centric approach to IT outsourcing begins by considering the work that will add the most value for the organisation, and then utilises technology to ensure people are free to focus on these tasks. The MSP can then manage or automate everything else.
The result is an organisation that is more efficient and flexible, with a greater sense of confidence that new decisions will uphold standards for governance, compliance, and security. Employees are more productive and engaged, the organisation can respond faster to changing market conditions, and technology-related risks are reduced.