Voyager was built to achieve a number of objectives for Secure Parking such as: replacing inefficient legacy platforms; increasing efficiency; boosting productivity; and improving the customer experience.
Parking Disconnected legacy systems had impacted the Secure Parking customer experience and the organisation knew that a complete CX transformation was needed.
For consumers, the previous Secure Parking experience involved getting a printed ticket on entry inside the car park and inserting it into a cash or card machine that punched the ticket on exit. It was clunky, time consuming, and didn’t recognise individuals or their vehicles.
Voyager also needed to feature environmental benefits such as removing paper tickets, printers and validators and support sustainable options for EV charging and smart city initiatives.
In addition, with rapid changes in how we work, travel and pay, Voyager also needed to be adaptable, scalable and transferable to enable Secure Parking to capitalise on new business opportunities, as well support integration with third-party software.
In short, Secure Parking sought a digital transformation that would drive competitiveness, enable innovation through new business streams and continue to deliver to the community.
Brennan’s experience in implementing successful large-scale transformation projects, combined with our deep Microsoft technical expertise, meant Secure Parking knew we were the obvious choice in helping to create Voyager.