Property Council of Australia
It was important that the Property Council of Australia kept control of their core apps on-premises while increasing mobility by moving other workloads to the cloud. They partnered with Brennan to help them through this journey, as they needed an enterprise-grade infrastructure but did not want to become experts in managing this themselves.
- Ageing technology and infrastructure
- Lack of collaboration and flexibility
- Infrastructure refresh, including applications and end-user devices
- Backup and disaster recovery services
- Company-wide training
- On-site IT support
- Managed IT Services
The Property Council of Australia is now able to operate with ease, collaborating across multiple interstate sites with modern infrastructure supporting it all.
“The individuals you work with can make or break a project, and Brennan has a knack for picking the right people. They are a highly technical team, but very modest, very humble, without the arrogance you sometimes see.”Helen Harms, Head of Technology and Digital Innovation, Property Council
“Many people at PCA actually thought the Brennan guys were from The Property Council because they were always here. And when they were asked something outside their project’s scope, they always just helped anyway.”Helen Harms, Head of Technology and Digital Innovation, Property Council
The project represented a seismic shift for the Council, Harms said, that the workforce was quick to adopt.
“Our IT revolution was about more than just replacing some infrastructure, it was a change to our organisation’s culture,” says Harms. “We can walk around as we work, we have areas with little couches and coffee tables where we can have informal meetings but stay connected.”
True to her focus on the end-users, Harms conducted a survey and noted that 82% were very or extremely satisfied with the new work environment. Her team was proactive in addressing queries and providing training where needed to ensure any teething problems were overcome. Every individual in the business received at least three hours of training in the new workplace.
By team, Harms said she means the entire Property Council and Brennan group working on the project.
“Many people actually thought the Brennan guys were from The Property Council because they were always here,” said Harms. “And when they were asked something outside their project’s scope, they always just helped anyway.”
The devices and training were rolled out just in time for the Council’s Christmas lunches around the country, which were attended by 1,500 people in Brisbane alone. It was a high risk that paid off for Harms’ dedicated team.
“Someone could take their Surface Pro, show members things on systems – having those tools and knowing they would work was great.”
The negative sentiment about their IT department has completely gone according to Harms, and they are seen as a powerful force for helping provide exceptional representation to members. But it is the informal observations that Harms is most excited about.
“The language people use around the office, like just saying ‘send me a Skype invite,’ or that they are just going to work from home,’ said Harms. “It became the new norm in an unspoken way.”