When Lush Australia developed the need for comprehensive and dedicated IT support, it looked for a partner with a nationwide presence and instant response capabilities.
Support Australia and NZ-wide operations and provide robust IT infrastructure for an advanced retail network.
Managed IT Services.
- 24/7 support with instant response across Australia and New Zealand.
- Robust infrastructure networking linking 37 outlets and 340 staff.
- Faster, better sales and stock information retrieved from stores.
Lincoln says Brennan’s support has been critical during Lush’s rapid growth. When it first partnered with Brennan, Lush had just 12 stores in Australia and 6 in New Zealand. Through careful planning and support, it has managed to double this number seamlessly.
“With on-call support and access to a team of very competent people working on our account, we don’t need to have an IT manager or specialist IT staff in-house, which is a huge cost saving for our business,” Lincoln says.
As a technology partner, Brennan also assists with IT strategy and advice. It keeps Lush up-to-date with what’s happening in the industry, and if there are any new developments that could provide Lush with more efficiency or better IT management.
“One thing we’re currently talking with Brennan about is a Disaster Recovery solution. We greatly appreciate how Brennan has the specialist expertise to be able to keep us across the most appropriate technologies for this, as well as their ability to host this solution,” Lincoln explains.
Brennan also helped with Lush’s relocation from central to southwestern Sydney Lush now plans to move further out west as it continues to grow, with Brennan supporting throughout this move.
“Partnering with Brennan has saved us time, saved us money, and allowed us to scale with ease,” Lincoln says. “Most importantly, we can focus on our core business – retail – without being distracted by any IT issues that we’re not specialists in.”