On recommendation, Lush turned to Brennan for assistance. Because their communications network was unable to support the business’ needs, Brennan first looked for a communications infrastructure solution to connect Lush’s stores to their head office.
Brennan was able to present Lush with a range of solution options. Lush then evaluated these options, and under Brennan’s guidance, chose the most appropriate solution for their operations.
Over the following months, the new network infrastructure was rolled out to Lush stores across Australia, along with the new retail software.
“Brennan would visit a store, set up the Futura POS Terminal, and then connect the DSL services to the site. So in most cases, we were up and running pretty quickly,” Lincoln says.
Brennan continues to provide Lush with ongoing managed IT support, as well as assisting with project work and hardware procurement.
This flexible combination of management, support, and monitoring services meant that whenever a problem arose in a particular store, Brennan was there to provide rapid, on-site support. This is vital in the retail sector, where outages can result in reduced sales and lost revenue.
“If we have a problem in Tasmania, for example, whatever time of day or night (or even on the weekend), Brennan can quickly get someone on location to troubleshoot,” Lincoln explains.