As well as responding to problems as they arise, Boulton says that Brennan actively pre-empt issues before they occur, and also suggests ways in which Enstruct can improve their IT systems to better their business.
“One of the first things Brennan did was advise us about how to simplify parts of our server infrastructure,” says Boulton. “We like the fact that they’ve understood our business and work to suggest technologies and systems that can help us.”
Tim Boulton says that an essential benefit of the Managed IT Support solution is that it provides a single point of responsibility for the management of the company’s IT systems.
“For us, this exercise is about freeing up internal resources to focus on the business. That can’t happen if there’s finger-pointing between providers. Through Managed IT Support, Brennan is responsible for the complete management of everything from servers and desktops to network switches,” he says.
The speed at which Enstruct can expand its infrastructure has also improved. “With new staff coming on regularly, we can order and have new desktops ready to go in one day,” says Boulton. “It’s a small thing but it gives us confidence that we’re able to grow our infrastructure at short notice“.
Asked to describe Enstruct’s experience of Brennan’s service, Boulton says that Brennan has been “absolutely fantastic” and that he would recommend Managed IT Support to any business considering the service. “The Brennan team is organised and well-managed. From the technicians to their account managers, they’ve always been across what’s happening in our business,” Boulton states.
He concludes: “We decided to outsource so that we didn’t have to have an internal person managing our IT systems and relationships, and with Brennan, we don’t. Their service absolutely represents value for money.”