When Clint Collard took on the position of Associate Director of Digital and Technology at CCIWA, he inherited an environment that was based predominantly on-premise. The legacy systems caused fatigue in the business, delaying critical processes like delivering new hardware. What should have been simple tasks were inefficient and cost the organisation a considerable amount of time and labour. A complete overhaul was required to transform the way they operated, but limitations on staff and budget provided key challenges to achieve this.
The situation reached a breaking point when, amidst the COVID-19 pandemic, the company also needed to relocate their physical offices. Suddenly, there were two very pressing concerns: relocating a physical, on-premise system, and giving remote staff the access they needed. CCIWA were one of the first organisations to support a work-from-home model during the pandemic and were active in supporting transitions for other organisations in WA. This meant quick decisions needed to be made to support the new ways of working, mitigate security issues, reduce downtime, and preserve business continuity.