26 Sep 2018

Self-Service Portal User Manual

 

Covered in this handbook:

  • How to log-on to the portal
  • How to log a Help Desk request
  • Finding & updating my Active Tickets
  • Understanding a ticket
  • Search for a Knowledge Base article or video
  • Using the Organisation Chart
  • Requesting a new staff member
  • Searching the entire site
  • How to reset your password or unlock your account via the portal
  • How to reset your password via SMS

Everyone who uses the Self Service Portal should use this handbook. There is an additional handbook for Administrators which covers the articles relevant to their role.

 
 
 
eBook - 013 - Driving digital transformation through hybrid technologies
 
 
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