08 Aug 2018

Is your healthcare organisation’s ICT up to scratch? Ask these questions

Here in Australia, quality healthcare doesn’t happen in isolation. The relationship between a patient and their home-care provider or community-care provider is enhanced by a much broader healthcare ecosystem, which includes GPs, medical specialists, pathology and medical imaging services, counsellors, government agencies, specific service providers, medical equipment suppliers and much more.

To ensure ongoing and accurate communication, and to ensure everyone is operating at their most efficient, it’s vital that healthcare providers have a reliable Information and Communications Technology (ICT) infrastructure in place.

But how do you know if your organisation’s ICT is up to scratch? And if it isn’t, what needs to be done about it?

Try asking these questions:

1. Is it scalable?

The healthcare sector is changing quickly. To stay competitive, many providers are expanding their services or merging with specialist organisations which offer complementary services. To keep pace with an ever-changing sector, it’s important to have a very scalable and flexible ICT infrastructure – which can expand with your organisation, or contract if it needs to, in order to minimise costs. By embracing cloud-based services, organisations can adapt very quickly, and save considerably when it comes to overall infrastructure costs.

Take a look at this case study to learn more about how Wellways created a more cost effective and scalable infrastructure with Brennan IT.

2. Is it secure?

As a healthcare provider, your organisation gathers and stores a large volume of very sensitive data about the people within your care, as well as the medical professionals, employees and suppliers with whom you liaise and partner. Protecting this data is vital – especially given the new data security regulations here in Australia and Europe.

With cyber-attacks on the rise, and the risk of data breaches becoming increasingly serious, it’s vital that your ICT infrastructure is as watertight, up to date, and reliable as possible.

You can read more about these regulations and what to do about them here

3. Is it easy to manage?

For most organisations today, infrastructure management is becoming increasingly complex and difficult. Typically, Australia’s healthcare sector has lacked overarching ICT solutions, and many operators are working with disparate, dated and disconnected technology in place. In addition, many healthcare providers employ a wide range of staff from various demographics and with quite diverse skills – which can make it difficult to ensure consistent adoption. For healthcare providers to be successful, it’s important to have a single, streamlined and unified approach to technology – with a centralised solution that delivers overarching insight.

Brennan IT can help by providing our Managed Hybrid IT Service. Regardless of how infrastructure is currently set-up – or if your data and key applications reside in the cloud or on-premise – our team can provide you with a streamlined and overarching solution. By outsourcing your infrastructure management and maintenance, you can create a more seamless, cost-effective and reliable IT environment, both short and long term.

4. Is it consumer-focused?

To stay competitive, the modern home-based and community care organisation needs to be resolutely focused on the needs of the people within its care – giving them access to the information and resources they need, whenever they need it. This is particularly the case following the Consumer Directed Care (CDC) regulations of 2015, which give consumers far more control over the types of care and services they access, how and when those services are delivered, and by whom.

To serve customers well, having an efficient ICT infrastructure is essential. With the right technology, and data, at their fingertips, employees are able to get the information they need to provide faster responses and a more detailed level of care, as well as ensure that the right stakeholders are involved in individual cases, at the right time. Talk to us about how we can help make your ICT infrastructure more consumer-focused.

5. Do you have a solid back-up and recovery system in place?

For a healthcare organisation, IT downtime can be extremely inconvenient as well as costly. Research indicates that for a small to medium business, the cost of downtime can exceed $100,000 per hour.1

Despite this, the disaster recovery and backup systems and processes relied upon by many home care and community health providers are no longer sufficient. The growth in disparate hybrid IT environments means disaster recovery and backup is far more complex and nuanced than ever before. To maintain continuity and be ready for any situation, thorough planning and strategy is critical. This involves having both a reliable data backup process in place, as well as a disaster recovery solution.

Brennan IT can help by providing rigorous solutions that are completely tailored to individual organisations – ensuring that if a disaster occurs, the business can be back up and running extremely quickly – without disruption to essential services. Read more about our Cloud Backup and Disaster Recovery service here.

Want to find out more?

If you’re interested in finding out more about the role of ICT in healthcare and how Brennan IT can help, download this eBrochure: Positioning your home-based or community healthcare business for the future

You can also contact the team at Brennan IT on 1300 500 000

 

1 https://www.zerto.com/infographics/the-disaster-recovery-challenge/thechallenges.html

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