Facing IT infrastructure challenges – including a disparate and disconnected environment, and applications and technologies from multiple vendors – Forever New faced complexities that made it difficult to manage and maintain a cohesive and consistent IT environment across their numerous retail sites.

High running costs and the need for rock-solid network uptime to process payments, maintain stock visibility, manage staff and keep telephony services running added to the challenges.

Forever New needed a lean cost structure and reliable connectivity to ensure smooth operations. Additionally, they required a centralised data centre service, cost-effective connectivity, and rock-solid phone system maintenance to support their retail operations.

Tasked with simplifying and unifying Forever New's complex IT environment, we provided multi-site cloud and WAN Managed Services and consolidated IT vendors, ensuring a consistent environment across all sites and freeing up Forever New’s internal IT team to focus on driving innovation.

Additionally, we provided managed services and data services, including connectivity for the majority of Forever New’s stores, hardware supply, and consistent implementation for new stores, store revamps, or store relocations.

Our "store-in-a-box" solution, created specifically for Forever New, ensured consistency and quick implementation for new stores by standardising the configuration and hardware. This bespoke template facilitated expedited signoffs and nimble implementation, significantly reducing their resourcing requirements and vital to the business for fitting out new premises on short notice.

We also helped Forever New with their centralised data centre services, ensuring that their main data centre and head office were securely and reliably connected to their stores. Our cost-effective connectivity solutions included redundancy, while diversity in their network connections also ensured uptime and reliability. And we maintained the phone systems at Forever New's stores, ensuring they could take phone calls from clients and manage their operations effectively.

The impact of our solutions for Forever New has proved significant. We’ve reduced Forever New's time and resource needs, giving them agility and allowing them to focus on driving innovation.

Our solutions offer a nimble approach, significantly reducing their resourcing requirements to achieving BAU tasks. Our "store-in-a-box" solution allows for quick and consistent implementation of new stores or store revamps, ensuring a smooth and efficient process.

Our centralised data centre services and cost-effective connectivity solutions ensure that Forever New's operations run smoothly and efficiently. Enhanced POS availability via elevated WAN connectivity has elevated the customer experience and boosted operational efficiency.

With a productive partnership now approaching a decade, Forever New and Brennan have forged a strong relationship, and we continue to find ways to enhance and improve the services and technology to ensure Forever New remain a leader in the competitive retail space.

Key Insights

The Forever New case highlights the importance of:

• Proactive Cloud Management: Regular monitoring and optimisation of cloud resources are crucial for balancing cost efficiency and scalability.
• Flexible Service Models: Adapting solutions to fit the client’s internal structure and unique needs is key to delivering meaningful results.
• Collaborative Partnerships: Frequent communication and transparency remain critical for long-term success and trust.