The upgrade was a significant success and Elanor is now enjoying a new level of confidence that their IT is being automatically patched and scanned for vulnerabilities. This means greater assurance their environment is secure and resilient for reliable uptime and maximum productivity.
The benefits experienced by both the IT team and other staff have been considerable. Employees now have access to a more secure and reliable IT infrastructure, and support is responsive, visible, and reliable. Improvements in the employee experience have translated into better customer service.
For the IT team, resources can be added very quickly and economically, ensuring new levels of flexibility and agility. Staff onboarding is more streamlined and faster, enhancing the overall employee experience. Profile builds that previously took four hours are now taking thirty minutes. Through addressing some of the inefficiencies they were able to reinvest in better technology.
There is now an automated and robust disaster recovery process in place, which has significantly decreased the risk of data loss.
Security has improved, too. Following an Azure security review, we were able to consult and implement controls that bolster the overall security on the platform. The team now receives automated alerts of risky behaviour across the environment. Operational risk has therefore diminished significantly, improving the company’s overall corporate governance.
“We now have a far better support turnaround. The Brennan team is so much more knowledgeable, and visible and responsive, and this has helped both our team and our broader people,” says Shrija Pradhan, Elanor’s Business Operations Manager.
Elanor are also now kicking off several follow-on projects which includes a migration to a modern file sharing and collaboration platform, building out their new intranet, reducing costs of their mobile fleet and improving security through security maturity assessments against industry and government standards and ongoing security monitoring.