Brennan IT’s service is scalable and customised to your needs, so you can get the most out of your investment as well as grow with demand. You receive access to a dedicated service desk and operations centre, rigorous IT service management systems and processes, monthly reports and more.
Dedicated Service Desk: This is the first point-of -call for all service-related issues and requests, as well as the place where all incidents will be centrally managed from start-to-finish. This focused approach ensures that your issues are owned, handled and resolved quickly.
Network Operations Centre: Completes all the necessary critical tasks to minimise any risks to the performance of your network, including round-the-clock monitoring, alerts and notifications, periodic backup and restoration of configurations, syslog capture, and life cycle management – including the upgrade of firmware and recommendations of alternative devices as yours approach end of life.
Monthly reports: Every month, you will receive a service report highlighting the trends in support requirements, allowing us to focus our efforts on areas for greatest impact and improvement.
Quality service management: We have made significant investments in our IT service management systems and processes to deliver a high standard of service quality. We are ITIL aligned and follow industry best practice for key processes including incident management, problem management, change management and release management.
Cloud Managed Wireless LAN: Meraki MR WiFi access points are built for faster connections, greater user capacity, more coverage, and fewer support calls. The dashboard gives visibility into the network users, their devices, and their applications.
Cloud Managed Switches: Meraki MS LAN switches provide performance, true zero-touch cloud provisioning, network visibility, and remote troubleshooting to deployments of any size.
Cloud Managed Security & SD-WAN: Meraki SD-WAN and Security Appliance provides device and connection integrity through multiple MPLS and Internet uplinks, warm spare failover, and self-healing VPNs. Internet security ‘at the edge’ is delivered via built-in next-gen firewall and intrusion prevention (IPS) engine, to keep networks secure. Threat definitions and filter lists are seamlessly updated, ensuring every site has the very latest protection from the latest vulnerabilities and troublesome websites.
Meraki Cloud-Based Management: As Cisco Meraki networking devices are centrally managed from the cloud, you get all-important visibility and control of your network infrastructure from a single dashboard.