Brennan is committed to protecting your personal privacy.
This document sets out information required to be provided to you under the Privacy Act. It tells you how we collect, store, use and disclose your personal information.
We encourage you to read this document carefully so that you understand our information
handling practices.
Brennan refers to Brennan Technology Group Pty Limited ACN 657 519 090 and its subsidiary companies (together Brennan, we, us), including Brennan IT Pty Limited ACN 082 699 367, Brennan Voice and Data Pty Limited ACN 089 435 530 and CBR Cyber Pty
Limited ACN 643 307 171.
Brennan is a B2B business, so we do not collect personal information about our customers unless they are sole traders or partnerships, but to provide our customers with our products and services, we may
If we are not provided with the personal information or the access to it that we request, we
may not be able to engage effectively with customers and suppliers or may be unable to
provide our products and services.
The type of information we collect includes names, addresses, phone numbers, email addresses, profession or occupation, credit card details (if you buy products or services from us) and other contact details of principals and key contacts at our customers and suppliers. We also collect resumes and work history details from potential employees.
In the course of providing services to our customers who have B2C businesses, we may from time to time collect small amounts of personal information about their customers, such as when a help desk inquiry involves a specific file that one of our customers holds on one of its customers.
We do not normally collect or store ‘sensitive information’, as defined in the Privacy Act 1988 (eg. information about ethnic origin, religious beliefs or health). However, where we are required to and it is practicable to do so, we will seek consent of the relevant individuals (or confirmation from our customers that they have obtained it from their customers) before collecting sensitive information about the individuals, with those individuals being informed of the purpose at the time of giving their consent.
Brennan Voice and Data Pty Ltd may be required to collect personal information under the Telecommunications Act 1997 and laws made under it. Information relating to an individual or a communication to which an individual is party, may be required to be collected under the ‘data retention’ provisions of the Telecommunications (Interception and Access) Act 1979 (‘Data Retention Law’).
Data Retention Law information includes subscriber and account details, telecommunication device details, the source and destination of the communications, the date and time of communications and connections, the type of communication or service and location details.
Generally, we collect an individual’s personal information from that individual. For example, we collect personal information when an individual, acting on behalf of one of our customers, makes an enquiry about our products and services via our website, or orders hardware or software products through our Online Tech Store.
However, occasionally we may also collect personal information from someone other than the individual. For example, we may collect an individual’s information from an existing customer, when they tell us that the individual may be interested in our products or services, or from companies with whom the individual works, other organisations with whom the individual has dealings, information service providers or from publicly maintained records.
We collect personal information so we can conduct our business, namely to:
We take all reasonable steps to keep secure any personal information which we hold about any individual and to protect their personal information from loss, misuse or unauthorised alteration. Any personal information provided to us or collected about you is stored on secure servers and encrypted where required under the Data Retention Law.
Our employees are contractually bound to respect the confidentiality of any personal information held by us. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.
To help us protect your privacy, you must maintain the secrecy of the access credentials (i.e. user name and password) you use to access and use our website.
We use and disclose the personal information we collect for the purposes indicated above, and for other secondary purposes.
We usually disclose the personal information we collect to our related entities and to third party service providers and contractors, who help us supply our products and services. For example, we may disclose personal information to technology vendors, to help resolve technical problems, or to third party contractors to install equipment on site. We may be required, as a result of contractual or statutory obligations, to disclose personal information we collect to auditors, who conduct audits of our business and services, or to government agencies, like the Australian Prudential Regulation Authority or to authorised agencies under the Data Retention Law.
Except where indicated above, we will not use or disclose personal information unless:
We may use personal information to advise the individual concerned of new products and marketing technology solutions that we think may be of interest to them. This may include
product and service offerings, newsletters and general information about us.
Those who prefer not to receive information about our products and services can ask to be removed from the relevant circulation list by contacting us, using the details listed below.
We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service on an individual, unless individuals have expressly consented to that disclosure.
We are likely to disclose personal information to staff employed by our related bodies corporate in India and Sri Lanka, in order to deliver particular products and services to you.
We may use third party service providers located outside Australia, such as New Zealand, to install or maintain our equipment on your site, in order to deliver data services to you.
If at any time you want to know what personal information we hold about you, you are entitled to request access to that information by contacting us, using the details listed below. However, we may deny your request for access where:
If we deny your request for access, we will let you know why.
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information.
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with Brennan IT, a cookie helps the Brennan IT website to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Brennan IT website, the information you previously provided can be retrieved, so you can easily use the Brennan IT website features that you customised.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If
you choose to decline cookies, you may not be able to fully experience the interactive features of the Brennan IT website services or web sites you visit.
We do not use this technology to access any personal information of a user in our records and a user cannot be personally identified from a cookie.
If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, please let us know by contacting us at:
Privacy Officer, Brennan Technology Group Pty Limited
Email: privacy@brennanit.com.au
We will endeavour to respond to your concerns as quickly as possible.
We are committed to constantly improving our procedures so that personal information is
treated appropriately. If you feel that we have failed to deal with your personal information
in accordance with this Privacy Statement or in accordance with the Australian Privacy
Principles, please contact us, using the details listed below, so we have an opportunity to
resolve the issue to your satisfaction.
We will log your complaint and our privacy officer will:
If you lodge a complaint with us that is not resolved to your satisfaction within 30 days, you
may complain in writing to the Office of the Australian Information Commissioner free of
charge, at
For further information:
As our business evolves, our business processes and policies will be reviewed and may be revised.
We may change our privacy policy as set out in this Privacy Statement at any time. We will
notify any change by posting an updated version of our Privacy Statement on our website.
Last Updated: 19 February 2026