A results-oriented technology leader with a proven record of delivering strategic wins, Nick Sone helps Australian organisations turn complex digital, cloud and AI initiatives into simple, outcome-driven improvements in customer experience and operations, underpinned by local skills, sovereign capability and a “start small, scale smart” approach.
Operational innovation isn’t about chasing the latest trends. It is a business essential that solves real problems, improves efficiency, and drives sustainable growth.”
Explore Nick’s biography, core capabilities, and a selection of the standout achievements that have shaped his leadership.
Nick Sone joined Brennan as Chief Customer Officer in 2020, bringing a people-first leadership approach and a strong focus on delivering exceptional outcomes for customers.
His career spans customer operations, systems integration and technology services leadership, giving him a deep empathy for the challenges organisations face when technology, service and business goals intersect.
Prior to joining Brennan, Nick was Optus’ NSW State Director, where he was accountable for the NSW Enterprise, Government and Mid-Market business, with overall responsibility for the effective growth of the company's market share and profitability within the state.
As part of Brennan’s leadership team, Nick drives the alignment of technology strategy, service delivery and business value, ensuring that customer experience remains a core differentiator.
His focus is on delivering exceptional outcomes for Brennan’s customers and their users, blending the priorities of business, experience and secure technology.
