Managed Desktop Services

Find out how a Managed Desktop Services from Brennan IT can help you empower your employees, take a more strategic view of your IT, improve security, minimise risk, and gain greater peace of mind.

What is Managed Desktop Services?

As an IT manager today, you’re continually forced to do more with less. You need to respond to your employees’ demands for flexibility and mobility, ensure a high level of security, and ensure your overall IT infrastructure is scalable and cost-effective. Managing disparate desktop set-ups – and responding to ongoing demands from all corners - can be complex and time-consuming. All of this can leave you bogged-down with administrative duties, like on-boarding new users and providing day-to-day fixes, rather than focusing on the ‘big picture’ of your organisation’s IT.

It’s for this reason that Brennan IT offers our Managed Desktop Service. By taking care of your day-to-day user and technical support, security, data backup and recovery, and mobile device management, we can provide you with the reliability and stability you need.

 

 

“We see the Brennan team here frequently. They work on projects, they engage directly with our staff. They are an extension of our IT team… Brennan and The Property Council are an incredibly very good fit.”

Helen Harms
Head of technology and Digital Innovation

 

 

 

How it works?

Service desk and end-user support

As soon as your people experience an issue, they can simply lodge a ticket with the Brennan IT 24/7 Service Desk. Operational every day of the year, our service desk is staffed by experienced professionals with a focus on resolving the issue quickly and easily. The service desk team is available on phone, email and via the ServiceNow portal.

Technical support

We can also streamline your IT management – providing readily available technical support to ensure the optimal management of hardware devices and client management systems, whether they are onsite or remote. We always assign the very best technical resources to resolve any issues, fast.

User account and profile management

Setting up, maintaining and disabling user profiles can also be another laborious and time-consuming aspect of IT management. When you choose our Managed Desktop Services, we can take care of this aspect on your behalf – ensuring you can get new users up and running quickly, and respond quickly when a staff member leaves the organisation.

Data back-up and restoration

With Brennan IT as your partner, you needn’t worry about establishing data recovery and back-up plans for your everyday desktop computing. Your data will be safely and securely backed up in our enterprise-grade datacentres, in line with the very latest security standards and compliance measures.

Mobile device management

To stay as productive as possible, your people need to work anywhere – on any device. However, managing a disparate selection of devices can be complex. Our experienced team can help you establish Bring Your Own Device (BYOD) policies and compliance measures that work for your organisation.

Security

Ensuring the security of your infrastructure is one of Brennan IT’s key priorities. We ensure an optimal level of protection by providing vulnerability scanning and reporting, and deploying critical patches to managed applications, operating systems and hardware.

Why Brennan IT?

When it comes to the provision of managed IT services, Brennan IT is a trusted partner for hundreds of organisations around Australia. As well as offering highly responsive service desk, we are one of the few managed services providers that offers the flexibility of on-site and remote support. And regardless of how you want to configure your support, our dedicated team can become a true extension of your business.

 

Support

When you choose Brennan IT for your support, you receive: 

• 27/7 support: our service desk operates every day of the year, to provide your end users and internal technical team with the support they need – when and where they need it. 

• Experience and expertise: We always assign experienced technical professionals, and we are committed to the most rapid resolution possible.

• Accountability: We measure every single interaction your teams have with our service desk using the net promotor score (NPS) standard. And our team’s remuneration is directly linked to client satisfaction. Plus, your service desk agent will own each ticket, right through to closure. 

• Flexibility: unlike other managed service providers, we offer both remote and on-site support, to ensure our service is as efficient, reliable and cost-effective as possible. We think of ourselves as an extension of your team and your business.

Security

A focus on security is inherent in everything we do. Our services are built first and foremost with security at their core. As your managed services partner, we perform weekly unauthenticated scans to identify and resolve any vulnerabilities in your system, application or network under management. We also deploy critical security patches to resolve vulnerabilities in Brennan IT managed operating systems, hardware and applications. As an organisation, we have achieved ISO27001:2013 certification which demonstrates our commitment to the security of our customers’ information. To achieve this certification, we had to meet extensive criteria and demonstrate our systematic and ongoing approach to maintaining our security frameworks and methodologies

Capability

We have proven capability to deliver the best outcomes for you and your workplace. We have over 20 years’ experience in providing managed services to the Australian market, and have been ranked number one managed services provider in Australia for eight consecutive years 1. We are also a Microsoft Gold Partner, and have received countless awards and accolades for our work.

 

1 The MSPmentor 501 is a distinguished list and research report compiled by Nine Lives Media Inc. which identifies the world’s top 100 managed service providers (MSPs).

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