Managed IT Services

Digital transformation is everywhere. Businesses large and small are rethinking the role of technology – and the smart ones are rethinking who should manage it.

Which service is right for you?

How can Managed IT Services help boost business outcomes?

With the exponential pace of change in IT, it makes more sense than ever before to use Managed IT Services.

An extra set of hands – whether on-site or via remote support – is the solution. Brennan IT is an extension of your business, helping with day-to-day IT management and strategic planning. We provide the fastest, friendliest and most effective response to your technology needs. Each and every day.

We take a holistic approach to your IT environment, applying our deep expertise across the full ICT spectrum to improve system availability and performance. We are your IT service desk. Your network operations team. Your cloud operations team. Tech support. Whatever you need to keep your business running at its peak.

Our Managed IT Services are a cost-effective and secure way of growing your business without hiring new staff.

As the #1 Managed Services Provider in Australia for 9 years in a row1, Brennan IT is your trusted technology partner.

1. The MSPmentor 501 is a distinguished list and research report. which identifies the world’s top 100 managed service providers (MSPs).

Why choose Brennan IT?

Brennan IT is your trusted partner for Managed IT Services. So much more than just a service desk, Brennan IT is one of the few Managed Service Providers that offers the flexibility of on-site and remote support. Whatever you need, our dedicated team becomes a true extension of your business.

Expertise

Brennan IT has experience across the entire IT and communications environment, and work with a wide range of businesses across many industries. Plus, we reward our staff when they attain new tech certifications – it’s a great way to ensure that our collective team holds the most current knowledge on the market.

Security

In everything that we do, security is paramount. Whichever way you access our Managed IT Services, be assured that security is embedded in the service. From vulnerability assessments to more advanced capabilities such as firewall ruleset reviews, threat management and user access verification, enjoy peace of mind that your systems are secure from threats.

Familiarity

Our service team gets to know your business inside out, and provides the fastest, friendliest and most effective responses to your technology needs. Your support calls are handled by a team of engineers and service desk agents, all led by a Service Manager as your primary point of escalation.

Transparency

You want to know exactly what you’re getting from us, right? As such, we make our every action transparent. Monthly meeting minutes, reports and documents are always available in real-time, and careful tracking of action items holds us accountable. In fact, our team’s remuneration is linked to your satisfaction. Your outcomes matter most.

What sets Brennan IT’s Service Desk apart?

Our trusted 24/7/365 Service Desk handles a huge range of IT issues each day. Here’s why it is unmatched in the industry:

 

  • Exceptional technical capabilities – We assign the very best technical resources to resolve your issues fast. With a single Service Desk agent managing your ticket, it’s the right mix of accountability and fast resolution.

  • Easy tracking – You can log service requests or faults into our industry-leading IT service management system, and can easily track the progress of open tickets.

  • Reliable service – The service desk operates using ITIL based processes, covering incident management, service request management, problem management and change management functions.

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