Case Study

Executive Channel

When Executive Channel wanted more control over its IT spend, it moved to a Managed IT support agreement - one delivering comprehensive support services for a fixed and predictable fee.

The Situation

Executive Channel is Australia’s leading Office Media Company – the first to install digital screens in office towers and CBD locations.

Established in 2005, the company today offers advertisers the opportunity to reach more than 1.8 million white-collar workers through a network of more than 550 screens at premium sites across Australia.

With 14 staff across offices in Sydney and Melbourne, Executive Channel relies on a variety of on-site IT systems to perform its daily operations.

“Like any business, we need our IT systems to be dependable and online 24/7,” says Justin Kingston, Executive Channel’s Commercial and Network Operations Director.

On the IT front, Executive Channel is served by a range of locally-hosted business and office applications, as well as Microsoft Exchange.

When its support needs outgrew the capabilities of a small private IT firm, Executive Channel decided to explore another option.

“With our business expanding, we wanted to seek a higher level of professional support and service for our systems,” Justin says.

The Solution

Executive Channel approached Brennan IT. “We knew about Brennan IT through an existing relationship,” Justin says. “They had the experience and expertise we required, but we also felt that they were big enough to deliver the right service – without being so big that our business wouldn’t matter to them.”

Four years later, Brennan IT now manages almost all aspects of Executive Channel’s IT infrastructure.

This includes the company’s on-site servers, office computers and network, as well as its telephone system, peripherals and procurement.

“The Brennan IT service is rigorous and comprehensive,” says Justin. “They manage our maintenance and upgrades, they monitor our systems, and if and when things do go wrong, their service team is there to respond.”

As part of its service, Brennan IT performs monthly checks and assessments of Executive Channel’s systems and applications. In quarterly catch-ups, Brennan IT’s engineers also make recommendations on new services and upgrades that can assist Executive Channel’s business.

Quizzed about the service Executive Channel receives, Justin says that Brennan IT’s Service Desk team are “super responsive,” working quickly to resolve issues where they occur.

Justin says that this was one of the reasons that Executive Channel decided to move from ad-hoc purchasing of pre-paid support hours to a more comprehensive Managed IT Support agreement that offers SLA-backed support for a fixed monthly fee.

He explains: “Some of our equipment is aging. With a managed support agreement in place, we know exactly what supporting it is going to cost. While the quality of Brennan IT’s service has made the decision easier, the move is also about price assurance.”

The Results

Justin says that one of the biggest benefits of Brennan IT’s support service is the reliability of Executive Channel’s system that results.

“Brennan IT ensure that our IT platforms are in good working order,” he says. “They support us both in Sydney and Melbourne, and the dedicated engineer on our account is excellent.”

Another benefit is expertise. Justin says that Executive Channel relies on Brennan IT’s advice, experience and recommendations when it comes to IT systems.

He also emphasises the fact that, by entering into a managed agreement, Executive Channel can now be certain of its support costs.

“From a business perspective, the predictability of price is an important component of our relationship with Brennan IT. With a managed agreement in place, we get our issues resolved without having to worry each time about the expense.”

Asked about plans with Brennan IT, Justin says that Executive Channel is considering a cloud-based disaster recovery solution. The company is also set to move offices shortly, and Justin says that Executive Channel will rely on Brennan IT to ensure a smooth technological transition.

“The Brennan IT team understands our business and the service they deliver is first class,” Justin concludes. “I’d recommend their support service to any business that believed it would meet their needs.”

To find out more about Executive Channel click here.

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