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HammondCare has more than 4,500 staff and 1,100 volunteers providing care to over 28,000 people in 60 locations. If offers hospital care, residential care, and community services and has a strong focus on dementia care, palliative care and research. It also leads a partnership with Dementia Support Australia, which provides a national dementia consultancy services funded by the Australian Government.

Aurizon was looking to make some significant improvements to its end-user support and IT platform support services. After winning the business, Brennan had to pivot away from the original transition plan due to the pandemic – instead, delivering the project almost 100% remotely.

Business Challenge

Aurizon was looking to make some significant improvements to its end-user support and IT Platform support services.

Solution:

Brennan assembled a core team of experienced Brennan staff and began recruitment to build out a dedicated Aurizon support team of 40+ staff within their own business – a very challenging task during a global pandemic.

Results

Brennan now supports 4,000 users and the infrastructure on which they rely. All services transitioned on time, with a significant number delivered 4-8 weeks early.

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