07 Apr 2015

The New Brennan IT Service Desk Portal

For more up-to-date information, please visit our Self-Service Portal page here.

We’re passionate about understanding our customers. That’s why we are continuously developing our tools and skills to ensure we cater to your needs.

We’ve listened to your feedback and have now developed and upgraded our Service Desk Portal. This upgrade not only supports ITIL compliance but also enhance its features, providing a modern user interface for our clients.

On Thursday the 9th of April 2015, we will launch our newly improved Brennan IT Service Desk. Clients who currently utilise our Service Desk Portal will have access to the new system starting the 9th of April 2015.

The Brennan IT Service Desk is a customer support system that provides a place for our clients to submit service tickets privately, allowing us to receive, track, and respond to them promptly. New features aren’t really important – what’s important is what this actually changes for you.

When developing the Service Desk Portal, we had 2 principles in mind:

  1. Making our clients lives easier
    We focus on customer happiness, backed by our world-class NPS of 80+. Our improved Self-Service Portal makes it easier for customers to get assistance when they most need it – using SSO (single sign-on), users can now view all their services in one location, instead of having to use separate logins for each service. With this latest release, you can manage all of your services with us from one location.

  2. Our tools should be user friendly for clients and our staff
    The Service Desk Portal has a new, friendly, and simple interface. A fresh new interface with consolidated fields makes it easier than ever to view or create tickets. Using responsive web design, viewing your tickets on a smartphone or tablet is now effortless.

Stay up-to-date with new and future functionality announcements here.

We hope you’ve found value in the changes we have made. Should you wish to provide feedback, please let us know.

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