07 Apr 2015

The new Brennan IT Service Desk portal

We are very passionate about understanding our customers and ensuring that we are continuously developing our tools and skills to ensure we cater for your needs. We’ve listened to your feedback and over the last few months we have been developing and making upgrades to our Service Desk Portal to not only support ITIL compliance but also enhance its features and give our customers a modern user interface.

On Thursday the 9th of April, we will launch our newly improved Brennan IT Service Desk.

Clients who currently utilise our Service Desk portal will have access to the new system starting the 9th of April.

The Brennan IT Service Desk is a customer support system. It provides a place for our clients to submit service tickets privately, allowing us to receive, track and respond to them in a timely manner. New features aren’t really important. What’s important is what this actually changes for you.

When developing the portal, we had 2 principles in mind:

1. Making our clients lives easier

We focus on customer happiness. Our improved system makes it easier for customers to get assistance. For example, all users can now view all their services with a single sign-on. Previously if a customer had multiple services, they would have to manage multiple log-in details. Now with this latest release, you can sign into Service Desk once and see all your services with Brennan IT.

2. Our tools should be user friendly for clients and our staff

Service Desk has a new, friendly and simple interface.  A fresh new interface with some consolidated fields makes it easier than ever to view or create tickets. Using  responsive web design, viewing your tickets on a smartphone or table is now effortless.

There are lots of exciting plans for future functionality but until then, we hope you find value in the changes we have made and should you wish to provide feedback, please contact marketing@brennanit.com.au.