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Queensland allocates approximately 6.9 million megalitres of water annually for rural use, supporting agriculture, industry, and regional communities. The Department of Local Government, Water and Volunteers (DLGWV) sought to modernise how entitlement holders’ access and manage their water data across a geographically diverse and operationally complex landscape.
Existing systems and work practices relied heavily on manual processes, fragmented data sources, and limited digital access for users. This created inefficiencies in customer service, compliance monitoring, and operational responsiveness. The challenge was to deliver a unified, scalable solution that could support real-time access, regulatory integration, and future measurement and water accounting expansion.
Manual workflows and limited customer visibility of water entitlement details (including water usage) led to delays in reconciliation of water account balances, increased administrative burden, and reduced confidence in the accuracy of entitlement data. These issues posed risks to sustainable water management and hindered the department’s ability to respond to environmental pressures and policy changes.
To deliver a secure, user-friendly digital platform that enables rural water users to manage their entitlements, access real-time data, and interact with the department through streamlined, integrated systems.
Adasa led a consortium with Brennan to deliver the WaterIQ platform. Adasa was responsible for solution architecture, .NET and React development, project management, and shared QA activities. Brennan provided Dynamics 365 capability and also contributed to QA. Together, the consortium delivered a multi-channel solution comprising a web portal, mobile apps, and integrated back-oice systems.
WaterIQ was built using a modern technology stack:
The technology stack was chosen for its scalability, integration flexibility, and alignment with digital best practices.
WaterIQ contributes to Queensland’s long-term goals of sustainable water management, digital transformation in public service delivery, and regulatory resilience in the face of climate variability and population growth.
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