Case Study

Wellways

Since working with Brennan IT, Wellways has been able to focus on providing the best possible care to their service users and much less on maintaining their IT.

How Brennan IT helps Wellways look after Australians in need

As a not-for-profit support organisation for people with mental health issues and disabilities, Wellways needs to provide the best possible care and services, whilst keeping its operating costs low. Not only that, with the Healthcare sector now more consumer-driven than ever before, Wellways also needs to continue to refine and improve its offering in order to maintain a competitive advantage.

As Wellways’ strategic and ongoing IT partner, Brennan IT implements and supports a broad range of technology to help the organisation enhance its services, grow and thrive in an increasingly competitive sector.

About Wellways

Wellways Australia Limited is a leading not-for-profit mental health and disability support organisation with locations across Australia. Their services span mental health, disability and community care, and reach thousands of people each year.

Wellways works with a diverse range of people living with mental health issues or various disabilities, their families, friends and carers, to bring about positive change and build good lives in their communities. This can include everything from creating a home, to securing a job and building meaningful relationships.

The situation

With a dispersed network of staff, participants and healthcare professionals all over Australia, it’s vital that Wellways has a very robust, scalable and reliable IT infrastructure. However, prior to working with Brennan IT, the organisation found its existing systems weren’t meeting their needs. The load on their internal IT team was considerable, and their overall technology infrastructure wasn’t compatible with their growth plans.

In addition, Consumer Directed Care initiatives had put them under considerable pressure to reduce their overall costs, while increasing service delivery.

“Ours has become a far more competitive market,” says Frank Vandali Corporate Manager Digital Delivery (ICT) at Wellways. “The move to consumer-driven demand means we need to place a lot more emphasis on improving our service delivery, and technology plays a vital role in enabling us to do this.” 

Wellways realised that effective operation relied upon having a reliable and fully managed ICT infrastructure – and called upon Brennan IT to help.

The solution

In 2016, Brennan IT was engaged to provide a broad range of ICT services for Wellways, including implementing a new network infrastructure and providing a range of end-user services on an ongoing basis. 

In light of new data regulations in Australia, data security was also a key area of focus, and Brennan IT has worked with Wellways to ensure they are complaint with these regulations.

“Technology is no longer an enabler for additional services. It co-habits with the business, and the data we generate is very meaningful in how we actually operate,” says Vandali.

Another area of focus has been ensuring that Wellways has a scalable IT infrastructure, especially as the organisation has undergone several mergers and acquisitions as part of its growth mandate.

“The way we deliver our business needs to be ‘injectable’ into other businesses, and we need to make the transition to a new structure as seamless and easy as possible for our people,” adds Vandali.

Ensuring the productivity of Wellways’ staff has also been vital. Primarily, Wellways achieved this through a range of solutions to help staff members with day-to-day efficiency. This has included implementing a collaboration resource built on SharePoint and a robust Unified Communications platform, which facilities flexible and multi-channel collaboration.

Brennan IT is also working closely with Wellways to empower its carers and healthcare professionals via technology. 

“Outreach is a significant component of our model – and we are working to refine and improve this, through better points of representation in the field, and by having a more agile and available environment. We constantly have to stay on top of the ability to grow in this space,” says Vandali.

Benefits

Since working with Brennan IT, Wellways has been able to focus more on providing the best possible care to participants, and much less on maintaining and supporting their IT.

One of the most beneficial elements has been Brennan IT’s end user services which ensure Wellways’ staff have ongoing access to the software, hardware and support that they need to work as effectively as possible, regardless of where they happen to be. With less than 30% of the business now using desktops, Brennan IT helps ensure Wellways staff can connect to the network from anywhere, without compromising security.

With a Unified Communications platform in place, Wellways staff are also able to collaborate and communicate effectively across the entire healthcare ecosystem, which helps the business ensure the best possible care for its participants. 

To facilitate the organisations’ growth, Brennan IT has implemented a container-based network infrastructure, which means new staff and systems can be very quickly and easily brought on board.

“The fact that our technology is quite readily and easily transportable is important,” says Vandali. “We can lift and shift a point of representation into any environment that we’re creating, and this represents a huge saving in terms of cost and administrative hassle.”

“Brennan IT are very in-depth in their approach and have a strong focus on customer satisfaction, which is quite refreshing. They are extremely technically competent, but also have a very clear view of our business and our targets, so everything is done in a way that ties together,” he adds.  

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