Macpherson Kelley (M+K) is a mid-sized legal firm specialising in the Australian manufacturing industry. It also provides legal services to foreign-owned subsidiaries, the media, motor dealerships, real estate agents and the accounting industry.
M+K has offices in three states and is the Australian member of the Multilaw global network. As such, the firm is heavily dependent on reliable and secure communications — between offices, with international counterparts, and with clients.
However, M+K’s ability to function efficiently was undermined by an outdated communications system with limited capability, a lack of internal flexibility, minimal scalability, and no network visibility or centralised control. Hot desking – to facilitate activity-based working – was impossible, network connections could not be established when moving between offices, and Citrix sessions were prone to dropping out.
Another consequence of using the archaic system was that M+K lawyers and paralegals were spending an unacceptable amount of time travelling interstate and overseas when far more efficient solutions were available.
Having worked closely with M+K to analyse their strategic needs and potential future challenges, Brennan IT deployed a best-in-class Cisco unified communication solution incorporating Cisco Meraki network devices and cloud-based management. The Meraki suite includes:
- Cloud-managed wireless LAN for faster connections, greater user capacity, more coverage, and fewer support calls;
- Cloud-managed switches providing performance, true zero-touch provisioning, network visibility, and remote troubleshooting across any location; and
- Cloud-managed security, which provided several features such as a next-gen firewall, an integrated Sourcefire intrusion prevention engine, and seamless updating across every site.
With Cisco Meraki deployed, all M+K’s networking devices can now be centrally managed by Brennan IT from the cloud through a single dashboard, so the firm gets the seamless visibility, flexibility, control and remote support it so urgently needed.
This leading-edge networking environment provided the foundation infrastructure on which a Cisco-based UC solution could be run. Thanks to this perfectly matched technology, M+K staff are now empowered to work when and where they want to, in a totally secure and flexible manner.
In tackling the secondary challenges of excessive business travel and low-grade video conferencing, Brennan IT incorporated a Cisco virtualised voice and video call control system into the solution. It delivers premium collaboration services for up to 1,000 end users, consolidating voice, video, mobility, messaging, conferencing, instant messaging and presence, into a single centrally-managed platform.
This network and UC system is managed by Brennan IT Managed Services on a scalable basis, providing M+K with bespoke support that satisfies its specific needs and budgets.
M+K now enjoys greatly enhanced communication capabilities, including improved:
- employee connectedness in and out of the office;
- access to secure and reliable Wi-Fi
- network security;
- international collaboration; and
- client communications.
The tangible and financial benefits of the solution include:
- staff empowerment;
- greater flexibility and mobility;
- improved productivity;
- richer user experiences;
- scalable technical support; and
- vastly reduced travel costs.
“The solution provided to Macpherson Kelley by Brennan IT has significantly improved the way our staff collaborate.
Being a national law firm, it was previously difficult for staff and clients to collaborate effectively across different offices and states, resulting in costly interstate travel and time inefficiencies. In addition to this, we required a technology that was able to complement our new Activity Based Working practices, so it also needed to be simple to ensure successful staff adoption.
Now, employees can communicate with each other faster, work flexibly and can leverage exceptional video conferencing facilities which significantly reduces the need to travel. This has, in turn, reduced our costs, broken down national barriers, thus improving staff morale, culture and engagement.
Brennan IT delivered a solution that suited our requirements precisely. The team took [the] time to understand our requirements and identified our shortcomings so that the solution would achieve our key objectives. The process of working with Brennan IT was easy, and we had total confidence in the team’s ability to deliver this project successfully.
The result is a solution that fits our requirements, has delivered all the benefits we expected, and will save the firm both time and money in years to come.”
Matt Purves, CIO
Macpherson Kelley Lawyers
“Brennan IT has been a strategic partner of Cisco and Cisco Meraki for a long time. Working with the team on this project was hassle-free and seamless.
They spent time clearly identified the client pain points and requirements. They then worked closely with us, scoping out these requirements, building a solution that was right for the client.
Macpherson Kelley was looking for a best-in-class solution, so we advised a company-wide rollout of Cisco Unified Call Manager with full Video Conferencing capabilities, Cisco Meraki network devices, and Cisco handsets.
Brennan IT did a great job selling the benefits of this enterprise-grade solution and worked well with the wider Cisco team in scoping and implementing. We look forward to working with the team on the next big opportunity.”
Peter Self, Regional Manager
Cisco Systems Inc