Microsoft says digital transformation is “the realignment of or investment in new technology, business models, and processes to drive value for customers and employees and more effectively compete in an ever-changing digital economy.” Digital transformation is now on the priority list for most of our clients as we plan for the future.
In previous posts, we have introduced digital transformation under the lenses of revenue growth and process optimisation. Now we will discuss how digital transformation affects employee satisfaction. It is no secret that happy employees are usually those who are empowered, who have been given the autonomy and tools they need to do their job successfully. And when your employees are satisfied, this directly affects the experience your clients have interacting with them. Increasing staff satisfaction will inevitably drive client satisfaction and ultimately revenue.
Automation is a component of the digital journey that is key to employee satisfaction. Automation frees up valuable time that allows staff to engage in more valuable work. Self-service tools empower individuals to manage their own admin tasks such as HR and payroll.
Activity based working (ABW) is also a great way to empower employees and drive motivation. Not being tied to a workstation allows staff choose the work environment that suits them best, for each of their tasks. The Brennan IT Sales Manager Steven Mackenzie was quoted by CRN saying “We’re saying work is an activity and not a place. So if you can trust people to produce a work outcome regardless of where they are working from, then you have a sound basis for adopting this as a principle.”
A study carried out by IFMA Sweden reported on ABW environments delivering valuable employee satisfaction gains to the majority of the 70,000 employees surveyed. Employees who embraced ABW reported significantly higher levels of workplace productivity and pride, compared to those who were anchored to their workstations.
By connecting employees beyond the boundaries of their geographies or departments, the digital workplace empowers your people to direct their efforts from the bottom up, build communities of interest, drive knowledge management and collaborate in ways that make sense to them and delivers measurable business value.
Deloitte shared tips to transform your employees’ working experience:
- Ensure senior ownership. Manage the digital workplace at senior and strategic levels.
- Build strategic alignment. Align your digital workplace strategy with your business direction and strategy.
- Think holistically. Consider a holistic digital workplace rather than simply implementing individual technologies.
- Understand culture. Understand and support the existing organisational culture. Build an environment that supports the needs of your team.
- Deliver business value. Focus on driving business growth rather than technology implementation.
- Research technologies, your account manager can organise a meeting our solution architects to build the best technology roadmap for your company’s needs.
- Make it easy. Introduce effective but easy to deploy ways for employees to do their work with widespread operational impact.
Our specialists can work with you to build an IT roadmap that supports staff autonomy and drives employee satisfaction. Call us on 1300 500 000 or contact us for more information.