Automation is something of a dirty word at the moment.

For many people it means fewer jobs, less money and shrinking opportunities as machines figure out how to do our jobs better.

Of course, automation isn’t anything new.

Long before the internet – and even computers – organisations in industries of all shapes and sizes have been using automation to be more efficient and, ultimately, deliver better business results.

What’s changed in the past few years is the emergence of simple, yet powerful new digital technologies that are freeing SMEs from many of the more onerous and time-consuming day-to-day tasks, so that they can focus on more important things.

Take Robotic Process Automation (RPA) as an example. While it might sound a bit technical, the way it works is by coding individual ‘software robots’ to automate business processes – think of the many back-office functions needed to keep departments like IT, HR, finance and procurement humming along. No one likes doing them, but they need to be done.

Easing the pain of onboarding

If you’re an IT manager for an organisation that’s growing, chances are you’re the one responsible for getting new recruits set-up. If you’ve had much experience of this, you’ll know it to be one of the most painful, relentless and, at times, thankless tasks that you’ll ever have to perform.

Despite the enormous gains made over the past several years, from cloud computing to mobile devices and apps, just getting someone new to the company connected to the network, with email and access to a printer has remained inexplicably stuck in the dark ages.

Automation is changing that.

Because it turns out, just like many other activities in the workplace, ‘on-boarding’ is basically a process of setting and applying different basic ‘rules’. Automated, it becomes something done without anyone noticing, freeing up time, especially for IT managers to work on more important tasks.

Automation is playing a bigger role

Often referred to as ‘Roll Based Access Control’ (RBAC), this sort of automation not only relieves people of repetitive work, it’s also a lot more accurate, removing the risk of human error.

For instance, take data security: every employee needs to access information of some sort, but every employee doesn’t need to see everything. RBAC enables IT managers to set tighter controls over things like commercially-sensitive information, or private data on customers and staff.

All of this means better security and peace of mind for the organisation. It also translates into better user experiences for your staff, something which is increasingly factored into measuring ‘brand’ value and recognition, especially for prospective employees.

The business case, therefore, for investing in simple automation technologies like RPA and RBAC should be pretty clear.


At Brennan IT we have developed an AI engine to completely automate and transform our own onboarding processes for immediate productivity improvements and greater staff satisfaction. Start a conversation with us today about how to make automation work for you.