Self-Service Portal

Through our Self-Service Portal, you can see what’s happening, how we’re performing, and make changes to the services that we’re delivering at the click of a button.

 

At Brennan IT, we believe that you should always be in control of what’s going on in your organisation and that only through complete transparency comes trust.

That’s why we’ve developed our industry-leading Self-Service Portal full of clever automations, self-service functionality, live dashboards, libraries, patches, real-time Net Promoter Scores, Service Level Agreement performance, and much, more more so that you’ve always got the complete picture (and control).

If you’re already a Brennan IT customer, simply log-in now to start experiencing the benefits.

Control & Transparency

Brennan IT’s Self-Service Portal is a unified, user-friendly place that makes IT management easier and provides visibility as to the status and level of service that we’re providing you with at anytime in real-time.

Through it, we can dramatically reduce the time it takes to process provisioning requests, conduct day-to-day tasks, and ensure that the onboarding experience for new users is pain-free.

Our portal is for every user in your organisation, not just the IT or senior leadership team, so start using it today to make your lives simpler and get time back to focus on the things that will make a difference to your organisation.

Features include:

Task Visibility

See what’s happening with your IT issues and requests, right across your business. This includes all hardware, software and support issues managed by Brennan IT.

User management automations

There's lots of automations, putting the power back in your hands, and you can create new users in 5 minutes, self-reset passwords securely 24/7, and shortened processes have been shortened to provide rapid responses.

Quick & Easy Upgrades

Expand your storage and capacity by submitting requests for new virtual machines in just a few minutes.

Network performance

Discover how your networks are performing, where traffic is being routed, and make changes to your network - all through our easy-to-use portal.

Performance Insights

Get the insights you need to work more effectively, with a completely customised Business Intelligence dashboard. See how we are performing, including: Net Promoter Scores, live patching status, live backup status, and Service Level Agreement (SLA) ratings.

Risk Register

We conduct a free review of all our customers' IT environment to create a 'Risk Register' that documents your potential issues, graded from low-to-critical. All issues covered by your agreement are automatically fixed.

Opportunity Register

Get a high-level, regularly updated view of where the opportunities to improve your IT and organisation lie. It logs proposed work in a quarter-by-quarter view, with approximate costings, how risks can be mitigated, and benefits.

Improved NPS and response loop

We're always working to improve our service and now have an industry-leading NPS score of 65. We review each ticket that receives a detractor score, with engineers responding directly to impacted users on how failings will be improved.

Major Incident Management Escalation

We've improved our processes so that you can get the attention needed, quicker. Log-in to see what's going on.

Added Service Management Reporting

From a single place, get a view of recent changes to your service, Continual Service Improvement (CIM) ticket progress, access the Opportunity and Risk Registers, and get a view of your ticket and security health.

Continual Service Improvement tickets

We’ve integrated our customer’s Continual Service Improvement tasks to provide unprecedented visibility of you improvement opportunities. You can now identify and fix systemic issues, and prioritise customer-centric improvement opportunities.

Configuration Management Database

We've created a single, unified CMDB for each customer. This database lists all your devices and software so that we can solve problems quicker, be proactive in preventing failures, protect you from potential security risks, and automate provisioning, backups, and more.

Want to know more?

Infographic: Self-Service Portal

To help alleviate pressure on IT teams, and ensure better IT management across the organisation, Brennan IT now offers a sophisticated self-service portal for all users taking advantage of our managed services. Here's 8 ways this portal can help your business.

 Download Now

Brochure: Network Portal

Our Network Portal enables you to monitor your network's performance and visualise your traffic flows, whilst proactively monitoring the performance of your devices across even the most complex IT environments.

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Are you a Brennan IT customer?

The best way to find out about what you can do with the Self-Service Portal is to dive in and get started! Click here to begin.

 Get started

Staff Augmentation

If you’ve got urgent short-to-medium term ICT and project services needs, then Brennan IT can find you the right person and have them on-site in just 1 week* with no long-term commitment.

We’ll provide you with trained, certified professionals for your organisation’s individual contracting needs or supply you with full project or strategic initiative teams to deliver on your all your short-to-medium term ICT needs. All of our experts are tried and tested – literally – and are there as independent resources to help support, manage, or guide your organisation through short-term projects or pinch-points: they’re there to ensure that you succeed.

Find out more.

How Brennan IT can make your life easier

Working fast, proactively and strategically as your trusted Managed Services Provider, we can take away the burden of mundane day-to-day tasks, protect your organisation from security threats, manage your IT infrastructure and workloads, as well as help you to achieve an awful lot more – discover how Brennan IT can support you and help you to transform your organisation.

Complete, End-to-End ICT services

We are the only MSP in Australia with true end-to-end ICT capabilities that span hybrid infrastructure, hosting, cloud, networking, hardware & software procurement, unified communications, user & device support, as well as cyber security protection - we can be your complete, long-term ICT partner.

Find out

Connecting your networks, business, & people

Ensuring that your organisation’s networks are fast, secure, and accessible – even at the Edge – is becoming more challenging and expensive by the day; but not with Brennan IT.

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Manage & Innovate with technology

Using our evolved Managed Services, we'll not only handle mundane tasks, but solve your strategic challenges. We can help transform your IT team and wider organisation - whether you need us as a catalyst, porter, or spark.

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Secure your business

Cyber-attacks are more common, complex, and increasingly targeting businesses. If your organisation isn’t secure, are you ready for the fall-out from a data breach? We can make sure it never happens – or we’ll pick-up the bill.

More information

Managing your hybrid cloud & IT infrastructure

Discover how we can help you to reduce cost, increase uptimes, and improve performance with our Hybrid IT.

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Supporting your users with their technology

Supporting your workforce is about much more than mobile working and technical support – it’s about ensuring that they have secure, accessible and effective technology and platforms at anytime.

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