19 Feb 2013

Why it might be time to implement unified communications

If your communications system is dispersed, piecemeal and outdated, it might be time to take a new approach to business communications with a unified communications solution.

You’re paying two (or more) people to do the same thing

Businesses can make cost savings by eliminating the duplication that’s often present in dispersed communication systems. If you’re shelling out for a PBX system, business mobile solutions and soft-phones for overseas or traveling staff, you’re essentially paying three separate vendors (or divisions of the same vendor), to provide telephony services. Investing in a UC solution will reduce operating costs in the medium- to long-term.

You’re infrastructure’s aging, or reaching capacity

If your PBX is reaching capacity, it makes sense to follow the convergence trends between voice telephony and data services by investing in UC. Not only will it save costs in terms of infrastructure scaling and maintenance; it will also make transitions between various modes of communication seamless.

Your staff is increasingly mobile

As business is increasingly done out in the world, as well as in the office, the ability to effectively support and communicate with mobile and dispersed workforce is of greater importance. A UC solution enables you to reach the right staff member in a way that allows them to access and respond to communications in the most useful manner.

Your business is time-sensitive

When clients, suppliers and partners need urgent communication with a member of your (increasingly mobile) workforce, a UC solution comes into its own. Unified communications means that instead of a voicemail being left on a desk phone where it may sit unactioned for weeks, the inquiry is either forwarded to their softphone in the field, emailed to them, or re-directed to another member of staff to action.

Customer service is important

Unified communication streamlines customer services, reduces the capacity for errors or system oversights, and increases customer satisfaction – all without having to enlarge your customer service workforce.