05 Dec 2016

Unified comms: the workplace of the future

Advances in technology have meant that the office of the future is within arm’s reach for many organisations these days. Imagine a workplace where you’re not chained the desk. In fact, you won’t necessarily need a desk, or even an office for that matter.

There are no desktop phones. Instead, your work phone number goes wherever you go, via an app on your laptop and smartphone. You can communicate however you like, using real-time chat or voice calls, although video calls are now the norm.

Conferencing is easy, whether you’re in a board room or on the road. And social media-style apps have become your virtual water cooler and meeting room, where you swap stories and collaborate on projects.

All this is possible – and increasingly already in use – thanks to Unified Communications (UC) technology.

UC is a key technology in many of the workplace transformations that are enabling organisations to provide employees with the flexibility they increasingly expect. It’s vital for adopting new office configurations, such as activity-based workspaces, which enterprises are increasingly deploying.

According to research firm Telsyte, nearly a third of Australian enterprises already support activity based working and a further 35 percent are looking to support it in the immediate future.

UC can deliver immediate and measurable returns, particularly for organisations upgrading from legacy PABX systems. These returns include potentially lower call costs by shifting to a Voice-over-IP service, and increasingly using cheaper, alternative forms of communication, such as chat.

However, UC is not just about reducing costs – it can also lead to significant business and productivity improvements. One of the more popular UC features among Brennan IT customers is the simple ability to automatically forward voicemail messages as email attachments, because of the way it improves employee responsiveness. Hunt Groups, where incoming calls are routed to team members sequentially until someone answers, is another of UC’s features that can enhance customer service.

Beyond telephony, we’re seeing more customers interested in UC’s collaboration tools, such as web conferencing, and document and screen sharing.

To read more about the changing workplace of the future, download our new Unified Comms report here.