12 Aug 2015

Brennan IT launches Hosted PBX product

As more clients experience success moving IT into the cloud, it gets them thinking: what else can they can shift to a hosted model and start saving?

We’ve listened to our client’s requirements and launched a Hosted PBX product, powered by a multi-tenant platform, which gives access to a comprehensive suite of advanced telephony and integration features all managed via a Web Portal, the solution offered is Business-grade, cost-effective and easy-to-deploy, scalable as per Business requirements and also provides geographical flexibility. Automatic Upgrades mean that we can also quickly deploy new Collaboration features across the entire Business without causing major disruptions.

Hosted PBX is a virtual business phone system that delivers the features and capabilities of an office telephone system with more advanced features without requiring large investments for onsite core infrastructure.

There’s a number of reasons why a Hosted PBX might suit your business:

Perhaps you’re looking to continue your cloud journey by moving away from continuously maintaining and upgrading equipment on-site, or you want to consume IT as an operational expense rather than a large upfront capital cost.

Maybe you’re like businesses, who are experiencing growth and are looking for a telephony platform that can scale according to the business requirements. Such as one of our clients, ARA Australia, who recently set up a new office with no existing IT infrastructure. They needed a telephony system that could be installed quickly and scale, as the office grew.

“Opening a new office is always a stressful task and when you have no existing infrastructure, there is a big challenge to get everything set up quickly and without issues,” said Bianca, Office Manager for ARA Australia.

“One of the most important things to get sorted first was our phone system.”

We worked collaboratively with ARA Australia to create a tailored Hosted PBX solution.

“We were really impressed with the personal service and we’re now looking to other areas of the business and what other solutions Brennan IT can offer to help our business grow in the Australian market,” said Bianca.

If ARA had gone with an onsite PABX, they would have had to factor in, not only the cost of the equipment now but also some additional capacity for future growth. This is in addition to the costs of deploying and maintaining the system.

With Brennan IT’s Hosted PBX, the equipment is securely hosted in our carrier cloud environment.

All the Client would need is an Internet link. We can use either an existing link or we can supply services over our Brennan IT Private IP network. In the case of ARA Australia we delivered the service on our Private IP network, combined with a WAN Link on our MPLS Network, to deliver a greater Quality-of-Service (QoS) for phone calls.

We configured the client’s Private IP network link, completed the set up and tested their desk phones at our offices, before shipping everything to the site. From there it was only a simple deploy process, carried by our Engineer in plugging the phones into the wall socket and switching them on.

There are significant advantages for customers. The savings of using Hosted PBX compared to a traditional onsite PBX can be anything up to 50 percent.

A typical install could also be completed in as little as a week, although customers need to factor in additional business days if they need to port existing phone numbers across to the new service.

And the phones use very little data. Every concurrent phone call needs roughly 0.1 Mbps of the customer’s internet connection, meaning you will get great service without affecting anything else that uses in the internet in your office.

Clients will also be provided with access onto the Web Portal and User Guides for simple Adds / Moves / Changes, so that the Client’s IT teams can complete any requests on the move, without having the need for a dedicated PABX Maintainer.

Brennan IT’s Hosted PBX is ideal for start-ups, medical practices or smaller to mid-size businesses of between 5-100 seats that are looking to modernise their telephony without the need to pay for expensive hardware.