If there’s one thing that’s clear about the voice service market, it’s that businesses are spoiled for choice.
From Unified Communications, to IP telephony and PABX, businesses are (quite rightly) demanding better services at lower costs, and have a glut of options to choose from.
It’s a space in which new innovations are thriving. Open source developers Mozilla, for example, recently announced plans to bring a basic telephony standard to HTML5.
In Australia, the NBN is also set to shake things up by offering voice over IP services, though whether these will be business grade and what business features will be available is unknown.
At Brennan IT, our advice on voice solutions is to make sure that you’re choosing the right option for your requirements. Medium and large enterprises especially can increase their productivity and cut their overheads using Unified Communications, for example.
How these investments are charged is also important, with managed services models allowing for per-handset pricing and minimal capital expenditures through OpEx funding.
When shopping around it’s important to compare not only price (our commitment is to save businesses between 20 to 30 % on voice rates*), but also service quality and SLAs.
To find out more about the services we offer, see our managed telephony, voice solutions and unified communications pages. Or for tailored advice, contact one of our voice experts.
*Terms and conditions apply
Robert Chau is Telephony Practice Manager, Brennan IT