03 Apr 2013

Q. What can managed services do for you?

The question that is often asked by many is “What can Managed Services do can for me?” Businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources to support an increasingly complex IT environment may not. In many small to medium businesses, IT resources are scarce and can be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the business depends on up and running. If you fall behind in keeping up with daily operational tasks such as backups, patches and security, chances are that you’ll face an IT outage or another problem down the track that will have a negative impact your business. For example, if your email server, critical applications or network goes down unexpectedly, you face significant productivity and revenue losses as a result. Managed Service Providers (MSPs) act as an extension of your IT department, freeing up your IT staff to focus on valuable projects by taking care of routine infrastructure monitoring and management around the clock. By proactively monitoring and maintaining your systems, an MSP can help you avoid many technology problems before they even happen. Should an issue occur, an experienced MSP can troubleshoot and resolve it more efficiently. Unlike traditional outsourcing situations, where you surrender complete control of your IT assets, you decide what you want the service provider to take care of, and what you want to handle. You retain full visibility into the process and management of your systems. In addition, the MSP cost model gives you more expense predictability and control over your IT budget through a set monthly management fee. In summary Managed Services can provide you with:
  • Access to knowledge and specialist expertise.
  • Simplified supplier management and access to a wide range of solutions.
  • Improved service levels through preventative maintenance and guaranteed response times backed by SLA’s.
  • The ability to focus on new initiatives, rather than keeping the lights on.
  • A Predictable IT budget via a fixed monthly management fee, increasing your control over your IT budget.