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BENEFITS TO IT OUTSOURCING
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Here's how you benefit:
Guaranteed cost reduction
For years, IT vendors have been selling disappointing outsourcing solutions that fail to truly reduce the maintenance costs for your IT infrastructure. Brennan's solution is the smart way to guarantee that your infrastructure costs are reduced: we carry the risk of your environment, with an affordable fixed monthly cost for our support that's fixed for the life of the contract, or until your network components change.
First, we help you identify the higher cost items in your environment, and then we recommend solutions to manage the reduction of your set costs. Each time you take up another of our recommendations, we will in turn reduce the cost of your total package...
Faster, better service
Brennan's IT Outsourcing solution guarantees you a maximum response time of 4 hours to any request for assistance. Critical situations like server fault and communications link failures are treated as higher priorities and generally handled within 1 hour.
Alternatively, you can choose to tailor our service delivery to your company's specific requirements by customising your Service Level Agreement. Either way, we guarantee our performance and back it up with financial penalties, so you can rest assured your company is protected.
Guaranteed Outcomes
At Brennan we're so confident of our service levels we back them up with financial penalties. For every server issue that is not responded to within the ?SLA target' listed in the Service Level Schedule we will reduce your monthly fixed fee by 1%, and for every user issue that is not responded to on time, we will give you a $100 rebate on your monthly fixed fee, up to a maximum combined total of 50% of your fee.
Accountability
To assure you that your company is getting the service it deserves, Brennan sends you a monthly report detailing every aspect of your support over the previous month. The report is emailed to you and (if you choose) up to 10 selected team members. We can easily tailor these reports to suit your needs.
A broader skills set
With Brennan, you'll not only benefit from the skills and experience of our highly-trained engineers, service desk staff and account managers but from our diverse set of IT outsourcing specialists, covering all aspects of the market. And should you require one of our specialist staff for a specific area of your infrastructure, there is no additional cost.
Support 24/7/365
While you may not initially require around the clock support, the Brennan IT service desk never closes - we are always there to provide qualified and experienced technical professionals, whenever you need them and whatever the reason.
We offer 24/7/365 support to more than 50% of the Australian hotel industry, often handling 15 or more service-related calls between midnight and 6am.
Flexible packages, maximum cost benefits
At Brennan, we can customise your solution to include an onsite 24/7/365 service, or to treat and charge calls outside normal business hours as extraordinary items. And with Brennan, you only pay for what you need: simply set your service level preferences and your fixed monthly cost is calculated accordingly. You choose what's included - and what's not.
Managing risk with IT Insurance
Another benefit of the Brennan solution is that we cover all the risk, through our IT Insurance policies. Should disaster strike, we absorb all of the associated costs of support, regardless of the magnitude of the issue. We in turn mitigate that risk by employing best practice within your environment, minimising interruptions to your business and ultimately reducing your support costs.
Remote control A primary reason for Brennan's efficiency is our ability to remotely monitor and manage our clients. The resulting cost is factored into our pricing structure and passed onto you.
Our Service desk will remotely connect to your environment every 5 minutes, 24/7/365, to check that your basic services are running and accessible. If it finds an issue, our Service desk will log a call for a Brennan engineer to address the issue and we will attempt to resolve it remotely. If the issue occurs outside of your nominated business hours and requires onsite activity, you can pre-select whether the support is carried out immediately or only during supported hours.
Remote management tools
An integral part of Brennan's ability to reduce response times are our remote management tools, used to securely connect to your servers and PCs and remotely manage them. Remote Management gives the Brennan engineers a virtual onsite presence, enabling them to handle up to 90% of your issues remotely, saving time and money. Currently, we resolve over 65% of our support calls remotely.
Regular strategic meetings
Great service includes face-to-face contact with IT engineers and account managers. Brennan provides this facility - at any time that suits you, with strategic meetings available on a daily, weekly, monthly or quarterly basis. You can even choose to have a full or part-time onsite representation.
Strategic meetings include discussions on the service levels achieved, specific items relating to certain calls, any suggested improvements that we may have for your site, any relevant new products or services that have become available, and any strategic plans you may wish to implement - such as office relocation or expansion.
Focus on your core competencies
When you outsource your IT, you free your staff to focus on mission critical issues related to your company's vision and growth. With the exception of strategic meetings and the occasional meeting to discuss future activities or IT issues, outsourcing means your IT is Brennan's issue, not yours.
A simple transition
Moving to a Brennan outsource solution is simple. Once we've helped you establish the service levels you require, we submit an agreement for your approval - including a plain English explanation of what your solution entails and the exact service levels you've asked Brennan to deliver.
Back to IT Services
Guaranteed cost reduction
For years, IT vendors have been selling disappointing outsourcing solutions that fail to truly reduce the maintenance costs for your IT infrastructure. Brennan's solution is the smart way to guarantee that your infrastructure costs are reduced: we carry the risk of your environment, with an affordable fixed monthly cost for our support that's fixed for the life of the contract, or until your network components change.
First, we help you identify the higher cost items in your environment, and then we recommend solutions to manage the reduction of your set costs. Each time you take up another of our recommendations, we will in turn reduce the cost of your total package...
Faster, better service
Brennan's IT Outsourcing solution guarantees you a maximum response time of 4 hours to any request for assistance. Critical situations like server fault and communications link failures are treated as higher priorities and generally handled within 1 hour.
Alternatively, you can choose to tailor our service delivery to your company's specific requirements by customising your Service Level Agreement. Either way, we guarantee our performance and back it up with financial penalties, so you can rest assured your company is protected.
Guaranteed Outcomes
At Brennan we're so confident of our service levels we back them up with financial penalties. For every server issue that is not responded to within the ?SLA target' listed in the Service Level Schedule we will reduce your monthly fixed fee by 1%, and for every user issue that is not responded to on time, we will give you a $100 rebate on your monthly fixed fee, up to a maximum combined total of 50% of your fee.
Accountability
To assure you that your company is getting the service it deserves, Brennan sends you a monthly report detailing every aspect of your support over the previous month. The report is emailed to you and (if you choose) up to 10 selected team members. We can easily tailor these reports to suit your needs.
A broader skills set
With Brennan, you'll not only benefit from the skills and experience of our highly-trained engineers, service desk staff and account managers but from our diverse set of IT outsourcing specialists, covering all aspects of the market. And should you require one of our specialist staff for a specific area of your infrastructure, there is no additional cost.
Support 24/7/365
While you may not initially require around the clock support, the Brennan IT service desk never closes - we are always there to provide qualified and experienced technical professionals, whenever you need them and whatever the reason.
We offer 24/7/365 support to more than 50% of the Australian hotel industry, often handling 15 or more service-related calls between midnight and 6am.
Flexible packages, maximum cost benefits
At Brennan, we can customise your solution to include an onsite 24/7/365 service, or to treat and charge calls outside normal business hours as extraordinary items. And with Brennan, you only pay for what you need: simply set your service level preferences and your fixed monthly cost is calculated accordingly. You choose what's included - and what's not.
Managing risk with IT Insurance
Another benefit of the Brennan solution is that we cover all the risk, through our IT Insurance policies. Should disaster strike, we absorb all of the associated costs of support, regardless of the magnitude of the issue. We in turn mitigate that risk by employing best practice within your environment, minimising interruptions to your business and ultimately reducing your support costs.
Remote control A primary reason for Brennan's efficiency is our ability to remotely monitor and manage our clients. The resulting cost is factored into our pricing structure and passed onto you.
Our Service desk will remotely connect to your environment every 5 minutes, 24/7/365, to check that your basic services are running and accessible. If it finds an issue, our Service desk will log a call for a Brennan engineer to address the issue and we will attempt to resolve it remotely. If the issue occurs outside of your nominated business hours and requires onsite activity, you can pre-select whether the support is carried out immediately or only during supported hours.
Remote management tools
An integral part of Brennan's ability to reduce response times are our remote management tools, used to securely connect to your servers and PCs and remotely manage them. Remote Management gives the Brennan engineers a virtual onsite presence, enabling them to handle up to 90% of your issues remotely, saving time and money. Currently, we resolve over 65% of our support calls remotely.
Regular strategic meetings
Great service includes face-to-face contact with IT engineers and account managers. Brennan provides this facility - at any time that suits you, with strategic meetings available on a daily, weekly, monthly or quarterly basis. You can even choose to have a full or part-time onsite representation.
Strategic meetings include discussions on the service levels achieved, specific items relating to certain calls, any suggested improvements that we may have for your site, any relevant new products or services that have become available, and any strategic plans you may wish to implement - such as office relocation or expansion.
Focus on your core competencies
When you outsource your IT, you free your staff to focus on mission critical issues related to your company's vision and growth. With the exception of strategic meetings and the occasional meeting to discuss future activities or IT issues, outsourcing means your IT is Brennan's issue, not yours.
A simple transition
Moving to a Brennan outsource solution is simple. Once we've helped you establish the service levels you require, we submit an agreement for your approval - including a plain English explanation of what your solution entails and the exact service levels you've asked Brennan to deliver.
Back to IT Services