OUR SERVICES

IT SERVICES

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  1. IT OUTSOURCING
  2. MAINTENANCE AND REPAIR
  3. MANAGED DESKTOP
  4. PROJECT SERVICES
  5. INTRANET SOLUTIONS
  6. APPLICATION MANAGEMENT
  7. APPLICATION DEVELOPMENT
  8. SYSTEMS INTEGRATION
  9. MANAGED SERVICE DESK

IT OUTSOURCING

Brennan's flexible IT outsourcing agreement lets you outsource as much or as little of your IT function as you like. Our commercial agreements range from purchasing blocks of support hours to be used as you need them, to a fixed monthly management fee covering all your IT needs.
  • Ultimate Care
    The Ultimate Care agreement provides you with IT support for a fixed monthly fee. Support can cover a wide range of IT services.
  • Service Pack
    The Service Pack agreement is based on blocks of pre-purchased block hours - either 50 or 100 depending upon your requirements. The hours can be used for any of our listed services or for one-off projects.

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MAINTENANCE AND REPAIR

Brennan's maintenance and repair service is designed to keep your multi-vendor environment operating at peak performance. Our service means there are no shocks or surprises, just a stable, available network managed at a fixed cost by the best professionals in the business.

What's more, we remove your risk of managing your IT infrastructure by carrying it ourselves, and providing you with an outsourced solution to manage and maintain specific systems - from routers and switches to entire IT departments - at a fixed monthly cost.

Hardware and application maintenance is critical to keeping your systems running. Brennan offers 24/7/365 support to ensure continuous system availability, and our comprehensive hardware maintenance and warranty services are designed to protect your multi-vendor environment during both in-warranty and post-warranty periods.

Whether you want to upgrade your service for in-warranty machines or extend your post-warranty maintenance coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.

Monthly Maintenance
To ensure your network continues to operate at its peak, Brennan develops and implements a monthly maintenance procedure. Our standard procedure consists of the following tasks:
  • Backup logs checked
  • Trial restore performed to verify backup integrity
  • System event or error logs checked
  • Events arising from system event or error logs investigated
  • Temporary files cleared
  • Disk space checked
  • System resources checked and recorded, including CPU usage, memory usage, paging, network usage etc
  • Server disks scanned for viruses including macro viruses
  • Viruses defined and updated if required (this is normally automated)
  • Issues addressed surrounding server or client performance
All of the above tasks are documented and included in a monthly report. We'll discuss these standard tasks with you and include any other monthly maintenance issues specific to your network environment.
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MANAGED DESKTOP

Brennan's Managed Desktop takes the hassle out of computer maintenance and IT asset management. Computer maintenance is managed quickly, consistently, and easily - reducing your need to hire additional in-house staff to prevent IT problems.

We handle the distribution of software updates and security patches, and also provide you with an asset inventory of any IP-attached machines. Our automation of supplying patches, updates and new virus definitions solves the problem of updating software for remote workforces. And our remote access features support diagnosing and controlling PCs remotely.

Brennan's Managed Desktop also offer remote data backup services, reducing your IT management costs while enhancing the protection of your business-critical information and providing a valuable Disaster Recovery benefit.

Thanks to Brennan's Managed Desktop your mid-sized business is free to concentrate on it core business functions and growth initiatives, without the day-to-day distractions of maintenance matters.
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PROJECT SERVICES

Brennan offers a comprehensive and flexible project management methodology, based on industry standards such as ITIL and PMBOK. We're able to consistently deliver high quality, financially responsible and timely projects.

Our project managers can develop and deliver all nature of IT projects - including the deployment of a large-scale server upgrade, complete load balancing solutions or even software development.

Our project services include a full scope of work, broken down according to structure, deliverables, milestones and desired outcomes. If you wish, we also include detailed communications plans, training schedules, procurement plans, and risk mitigation plans.

Our project management methodology guarantees you a great result for your IT project: we're so confident in our ability to deliver your project on time and on budget, that we guarantee the project costs and provide you with significant financial protection against non-performance.
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INTRANET SOLUTIONS

Click here for information about Intranet Solutions
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APPLICATION MANAGEMENT

Brennan Application Management offers a range of services that span the spectrum of application management -- encompassing project management and business analysis; requirements definition; architecture; design; development, coding; testing; maintenance; deployment and support.

Our experience addresses virtually every type of application -- from legacy mainframe systems to Web-based and custom applications, plus off-the-shelf solutions from leading vendors like PeopleSoft, SAP and Siebel Systems.
  • Standardises and streamlines the application portfolio by eliminating redundancy
  • Creates a strategic plan to align IT investments with business objectives
  • Returns funding to the business through more efficient maintenance and operation of legacy applications
  • Consolidates, migrates and "componentises" the application portfolio, making it easier to reconfigure existing capabilities to meet new requirements
Brennan Application Management encompasses a set of complementary offerings that can be deployed separately or together. These offerings extend from management of an organisation's entire application portfolio to "toe in the water" services relevant across a particular set of applications. In addition, the Brennan testing department offers a full range of software testing solutions and services to help maintain stability, reduce cost and maintain productivity.

From multi-channel integration to customer relationship management, we can provide assistance with a single application, a subset of non-core applications, or the entire application portfolio.
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APPLICATION DEVELOPMENT


Our application development services cover the full range of activities to move from good idea to business solution. This could be as simple as developing a new Office macro or as complex as creating a secure web based e-commerce site.

To start an engagement, our consultants work with you to understand the outcomes you are looking for. We determine with you the context within which this must be delivered - be it tight timeframes, legislation, target costs, technical or staffing limitations.

We will extend commercial off the shelf software when available, but we are not limited by this. We have our own library of software components to call upon and we have all the architectural and design skills needed to build a solution from the ground up when necessary. Our sweet spot is filling the gaps left between your software packages and enterprise applications as your business evolves and needs change.

At Brennan the Application Development team is proud of its pragmatism and resolve. We will not develop a complex application if a simple one will solve the problem. Also, when things get tough, we won't cut corners to hit milestones and put your business outcomes at risk.

Once a solution is agreed with you, our developers will use our comprehensive development tools and environments to build the final product. Of course, this is best achieved in unison with our clients. As such, all of our developers are located on-shore in our regional offices, are client facing and personally accountable for the quality and timeliness of the solutions they develop. They will conduct the development at our site or yours depending on type of work and client preference.

In the final stages of the project, our team works with our client to support user acceptance testing and implementation. The project completes with end user training. Brennan Consultants perform this on-site with our clients' team.

The Brennan application development team is organized into 2 specialized groups;
One expert in the Microsoft development tools of .Net, SQL Server, Windows SharePoint Server and Microsoft Office applications, the other focused on development with PHP, PERL and Postgress.

No matter what the platform, we have the skills you need to skillfully design develop and deploy your business solution.
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SYSTEMS INTEGRATION

Click here for information about System Integration

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MANAGED IT SERVICE DESK

When Brennan manages your IT Service Desk, you can rest assured your end-users will get all the support they need. We're far more than just a call centre or help desk: all our agents are highly skilled technical people, trained who resolve the majority of issues on your first call.

Our flexible, cost-effective services can be customised to your company's specific IT support goals and objectives. Let our support professionals employ their experience and expertise to maintain multiple end-user environments, applications and hardware - including the day-to-day management of your desktop operations.

Using proven methodologies, Brennan provides a world-class IT Service Desk that:
  • Control costs and increase productivity while resolving most end-user problems at the first point of contact
  • Improves accountability through a single point of contact for all IT Service Desk calls
  • Provides comprehensive reporting for tracking, with an IT consultant, internal support staff and external partner resolution activities
  • Helps increase end-user satisfaction

Service Desk support you can really rely on

End-to-end problem management
At Brennan we take full responsibility for each service desk call we receive and the entire resulting problem management process from end-to-end. We offer you one point of contact from the initiation of the call right through to problem closure and resolution - guaranteeing your satisfaction.

High first-touch resolution rate
We resolve the vast majority of service desk calls at the first point-of-contact, reducing the need for second- and third-level support. Some 60% of all call types are answered in an average of 20 seconds or less so you benefit from a lower cost per call and increased end-user satisfaction.

Comprehensive support coverage
Brennan provides end-user support based on your exact requirements and desired support frequency levels - available up to 24/7/365. You can also modify your support frequency levels at any time to reflect your changing strategic objectives, new application releases or new hardware deployments.

Highly scalable & customisable solutions
Brennan can both support multiple user groups and cater to specific types of end-user problems. Our customised service offerings and service level agreements are based on specific IT support goals and objectives; while our scalable IT support desk service lets you add or reduce the number of end-users as needed.

Seamless integration with existing systems
Our proprietary problem management systems are easily integrated with yours or those of external service companies. Simple interfacing with existing enterprise tools ensures data portability and accurate reporting, meaning minimal disruption to your end-user service levels.

In addition to a Managed Service Desk, Brennan also recommends a Managed Desktop environment - including;
  • Onsite support
  • Hardware repairs
  • Maintenance
  • Installations, moves, adds & changes
  • Asset management
  • Asset recovery
  • Software distribution
  • Desktop security
  • Hardware imaging & deployment

Why Brennan?

  • We continuously improve our service levels by seeking new & faster ways to solve problems
  • We empower our Service Desk agents through a holistic approach, to support the total solution
  • Our Service Desk agents are locally based technical experts who understand your issues and are more likely to resolve them on the first call

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