More than just a Service Desk, we provide a dedicated team.
Our dedicated and multi-disciplined team can look after every aspect of your environment and ensure things run smoothly. We do this by making sure we have the most diverse range of skilled, technical and outcome-focused people working for you.
Watch how we make our clients' lives easier.
Here's what sets us apart:
Understanding that not all businesses are the same, rather than providing rigid packaged services, we’ve developed a personalised approach that is highly flexible, allowing you to choose specific IT components to be managed, or alternatively, outsource it all to us. This allows us to tailor our solution to what best meets your requirements.
- We operate a dedicated Service Team model for greater level of service. Your support requests are handled by a dedicated team of engineers and service desk agents, all lead by a Service Manager as your primary point of escalation.
- We are transparent and accountable for our services and provide you with monthly meeting minutes, performance reports and score cards, all accessible via an online portal made specifically for you. All agreed action items from meetings are also recorded and tracked via the online portal for ease of access and tracking.
- We are serious about providing the highest level of customer service and satisfaction. So much, that the business is has key performance indicators that are purely based on customer satisfaction and feedback.
- We have over 18 years of experience in providing Managed Services to the Australian market and have ranked No.1 Managed Services Provider in Australia for 7 consecutive years.
- We have great reach and presence across Australia. Having offices in Sydney, Melbourne, Brisbane, Newcastle and a national network of partners and subcontractors for regional coverage. Our team also have experience in supporting overseas satellite offices.
Why partner with us?
- Maximise your return on investment. At Brennan IT, we have built a class leading IT service support capability that you can leverage straight away. Gain the full benefit of having an effective ITIL aligned support operation without the heavy investment in systems, people and processes required. Through our standardisation practices and continuous improvement processes under a Managed Service, you can also expect to lower the TCO of your IT infrastructure over time.
- Reduce risk.With our industry leading ITSM tool set we will effectively monitor, alert and manage your environment proactively 24x7. Our tools also support our incident, problem and change processes which ensure service quality and minimise the risks of disruption to your IT services.
- Simplify the management of IT. Make our team work for you. As a Managed Services customer, you will be assigned a dedicated Service Manager. This person will be your primary contact and escalation for service delivery matters. The Service manager also manages the engineers and consultants that will be assigned to servicing your organisation.
- Simplify supplier management. Brennan IT has one of the most comprehensive IT solution offerings in the market today, ranging from cloud services, telecommunications, software development and IT service support. This allows you to consume IT services from the one supplier which can bring both technical and commercial synergies. As a single supplier we are solely accountable for all aspects of your IT.
- Access new technology. Brennan IT is a thought leader in the market and participates in a number of industry forums. As a Managed Services client, you can leverage our strong vendor relationships whether to help guide your technology strategy or to apply best practices for design and implementation of technology with our reference architectures.
- Access skills. Brennan IT have over 150 skilled technology professionals which provide a wide and deep pool of technical expertise that you can draw on. Our Managed Services offering is flexible and can be tailored to either supplement your existing IT team or provide end-to-end management of your environment.