Case Study

Rendezvous Group

When Rendezvous Hospitality Group made the decision to upgrade their legacy systems to support the expansion of their business, maintaining customer service and ensuring business continuity

The Situation

RHG is a leading hospitality group operating across Australia, New Zealand and Asia. With a burgeoning portfolio of 15 hotels, RGH’s fragile legacy system was struggling to support the group’s current needs, yet alone expansion plans.

Recognising that any plans for growth would be compromised unless they had in place the right systems, RHG went looking for an IT partner who could help them put in place a strategy for the future.

“We wanted a company to take our legacy system and install a best practice networking, data hosting and servicing platform. The project was more than a systems upgrade, we wanted an IT partner that could provide a fresh perspective on how we could run our business better,” said Iqbal Jumabhoy, Chief Executive Officer at RHG.

With service continuity a key issue, partnering with a single company that understood their industry and the need to keep business critical systems up and running 24/7 while migrating to the new platform was a major consideration. “Our concerns were quickly alleviated by the Brennan IT team who provided us with a clear strategy to transition to the new platform, without downtime.”

“Brennan IT’s been phenomenal to deal with. They are ‘’walking the talk” when it comes to getting the job done and have quickly taken a leading role in communicating with each property to ensure the smooth handover and transition.” Iqbal Jumabhoy, RHG.

The Solution

With a diverse range of legacy systems to be migrated onto new software and 15 hotels requiring upgrades in various locations around Australia and overseas, Brennan IT proposed a complete rethink of RGH’s technology platform.

“The new IT platform needed to be robust, scalable and with multiple locations and new hotels being added to the group on a regular basis, it needed to be easy to manage and maintain,” said Stephen Sims, CEO at Brennan IT.

Brennan IT recommended a secured Private IP WAN as the first choice with RGH’s 17 disparate domains and servers migrated to a centralised server environment at Brennan IT’s data centre.

This was complimented by an Infrastructure-as-a-Service (IaaS) offering for all centralised servers. Brennan IT’s IaaS delivers computing infrastructure as a fully-outsourced service, which would allow RHG to bundle servers, software licenses, network equipment and data centre space together under a fixed monthly fee.

As Sims explains, “this provides RGH with inbuilt scalability as they only pay for what they use and can easily add more servers and scale up as their business expands.”

“Our concerns were quickly alleviated by the Brennan IT team who provided us with a clear strategy to transition to the new platform, without downtime.” Iqbal Jumabhoy, RHG.

Once the parameters of the project were understood Brennan IT set-up multiple phases for migration, commencing with the migration of RHG’s WAN to Brennan IT; then the rollout of suitable and stable hardware to each hotel; finishing with the consolidation of core services to a hosted/centralised server offering.

With the foundation in place, Brennan IT looked to further enhance the group’s communications between hotels with a new telephony system and intranet, managing the procurement of new software and hardware on behalf of RHG.

Managed onsite support was also established to provide hands on assistance as and when required.

“In effect we helped RHG transform from an internally managed, aging legacy system to a fully outsourced IT platform that provides them with the support, scalability and in built robustness to support their needs both now and into the future,” said Sims.

The Benefits

For Jumabhoy Brennan IT’s efficiency in taking over the project has taken a weight off his shoulders.

“Brennan IT’s been phenomenal to deal with. They are “walking the talk” when it comes to getting the job done and have quickly taken a leading role in communicating with each property to ensure the smooth handover and transition.” he said.

Jumabhoy says single sourcing was the right choice for RHG and was a crucial factor underpinning the success of the project.

“Providing individual technical services could’ve cost us $200,000 – $300,000 per hotel. By consolidating our needs with one provider we are able to save the group around $3 – 4 million annually, money which can be channeled into our expansion plans.” he said.

To find out more about Rendezvous Group click here.

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