02 Dec 2015

Brennan IT 2015 Christmas Operating Hours and Provisioning

The main Brennan IT office will be closed from 5.30pm Friday December 18th, until Monday January 4th.

While our service desk will operate throughout this period, there will be some changes in our provisioning and change request processes.

A provisioning embargo will operate from Dec 18- Jan 4 inclusive. There will be fewer operational resources during this time and our provisioning activity will be reduced. If you require changes during this period, please contact Brennan IT in advance to arrange this and enable us to allocate sufficient resources.

Provisioning activities for non-standard Brennan IT services and network reconfigurations will not take place during the embargo. Hardware or software upgrades will also be on hold during this time.

SLAs and fault processes will not be affected, and we will have a team standing by as usual to respond to and manage all issues during the embargo.

Our network activity will be minimised to emergency work only during this time to reduce the risk of outages.

If you have any queries about this period, please contact your Brennan IT account team.