Empowering people to do more

A determination to help businesses use technology to empower teams to achieve more while enhancing customer service – without adding new challenges – was the driving force behind Dave Stevens founding Brennan more than 20 years ago.

Since then, Brennan’s team of certified experts has been on a journey of continuous improvement to provide businesses with the most up-to-date technology advice, products, solutions, and services needed to enable their people and customers to get more from life.

We’ve made sure we have supported our committed team with best-of-breed systems, processes and platforms, including leading workflow management solution ServiceNow, to help them better serve the 20,000-plus users we currently support.

"We want to make our customers more successful."

– Dave Stevens, Managing Director, Brennan

People first

Brennan’s human approach to technology and customer-centric values are reflected in every team’s commitment to being better than they were yesterday, ensuring customers experience the highest levels of support.

Secure always

Brennan’s investment in mitigating risks and enhancing security for its core network and those of its customers and proactive maintenance and automation to resolve IT challenges ensures secure and seamless service. In addition, our ISO27001 certification is testimony to how important we take Information Security and risk management.

An approach that removes challenges before they surface

At Brennan, we don’t push technology for technology’s sake but instead invest our time stripping out the complexity.

Our expert team, systems and processes, and the investment we make in automation address some of our customers’ common everyday service needs with solutions like Service Now. This portal supports over 20,000 users, removes the pain of an organisation’s IT infrastructure, identify issues before they occur, and ensure that solutions are purposeful, measurable, and valuable enablers of productivity.

Whether providing complete end-to-end managed outsourced IT service solutions or specialist advice and support for specific technology needs, we deliver IT in the way it should be – simple and easy to use, helping our customers’ people do the jobs they are employed to do better and more efficiently.

Holding ourselves to account

At Brennan, we don’t simply rely on our view of our performance but hold ourselves to account for every transaction.

Using the Net Promoter Score framework, we monitor our relationship performance with our customers every quarter as part of our Pulse survey and ask every client end-user to rank us on every interaction.

Any ranking under six is automatically escalated to senior management and the relevant account teams, with a commitment to follow up within 48 hours to understand the ranking and what we need to do to achieve more.

See our NPS

Evolving our business for your business

1997
Brennan founded by Dave Stevens
1999
Brennan opens Melbourne & Brisbane offices
2003
Brennan is listed in the BRW Fast 100 for the first time
2004
Brennan makes the Deloitte Technology Fast 50
2005
Brennan acquires Queensland based iExec
2010
Brennan reaches $50 million in revenue
2014
Brennan opens its Mumbai office
2017
Brennan reaches $100M in revenue
2019
Brennan achieves an NPS of 80+
2021
Brennan acquired Newcastle based Forsythes Technology
2022
Brennan acquired Clade Solutions & MOQdigital

Our team = your team

As an extension of your business, Brennan’s people work collaboratively with you and your team to deliver tangible and measurable results, focusing on providing exceptional customer experiences at every engagement point, every day.

Our team are the top one percenters in the industry. They are highly certified across a wide range of technology solutions and share a passion for driving continuous improvement and innovation, to ensure they deliver world-class experiences for our customers and their people, every day – wherever they are.

This includes our proven leadership team, which focuses on ensuring our customers have modern and innovative solutions, and a seamless IT infrastructure to grow their businesses without the pain.

Join our team

Meet our leaders

Dave Stevens (ELT)

Dave is the founder and Managing Director of Brennan, responsible for the overall strategic direction and management of the company. His passion for business and deep understanding of the needs and issues they face, have been instrumental in the success of Brennan, which today is recognised as one of the fastest growing technology businesses in Australia.

Dave Stevens (ELT)

Managing Director

Helen Rutherford (ELT)

A strategic and values-based global HR leader, Helen leads our People & Culture team to build our culture and drive organizational performance through our people.

Helen Rutherford (ELT)

Chief People Officer

Steve Banfield (ELT)

Steve Banfield (ELT)

Chief Financial Officer

John O’Connor (ELT)

John O’Connor (ELT)

Chief Information Officer

Nick Sone (ELT)

A people-centric leader, Nick understands the importance technology plays in empowering people to thrive in their working lives and is passionate about delivering exceptional outcomes for our customers and their people. He’s on a mission to empower organisations by providing innovative and secure technology solutions that support their strategic initiatives.

Nick Sone (ELT)

Chief Customer Officer

Darryl Thompson (ELT)

Having worked across several services sectors, Darryl brings a wealth of experience to Brennan, where he is responsible for delivering operational excellence for the Managed Services business.

Darryl Thompson (ELT)

Director of Managed Operations

Mal Shafi (ELT)

Mal Shafi (ELT)

Director of Digital Operations

John Balchin

John is Brennan’s Head of Customer Experience. John is passionate in enabling our teams to deliver consistently high level of services, identifying and driving improvement programs focused on customer outcomes.

John Balchin

Head of Customer Experience

Daniel Hayes

Daniel is head of Cybersecurity at Brennan. His many years of experience in IT and Security, as both a service provider and a customer in all industry verticals, drive deep and broad oversight of the challenges and solutions in this space. Daniel and his team deliver the complement of cyber security services to Brennan and our customers.

Daniel Hayes

Chief Information Security Officer

Adam Crofts

Adam has been with Brennan since 2017 and has over 20 years of experience in the recruitment sector. He has a passion for staff engagement, continual improvement and creating high-performance cultures.

Adam Crofts

Head of Staff Augmentation

Michelle Primmer

Having been in the Tech industry for longer than she’d like to admit, Michelle is a passionate brand advocate, who loves sharing insights that help customers find ways to regain control of their IT.

Michelle Primmer

Head of Marketing

Matthew Salter

Matthew is Brennan’s Enterprise Program Manager, and oversees any engagements that onboard or improve our customers’ environments. Matthew has built teams and embedded processes from the ground up, to repeatedly achieve the successful delivery of IT projects, with customer service, user experience, and efficiency front of mind.

Matthew Salter

Enterprise Program Manager

Natasha O’Brien

Natasha O’Brien

Head of Project Management Office

Grant Beatty

As Head of the Hardware and Software Practice, Grant is focused on building our vendor portfolio and ensuring we can deliver the technology required to transform, support and protect our customers’ environments.

Grant Beatty

Head of HSP

Joanna Choe

With over 20 years’ experience, Joanna is passionate about embedding flexible and future-proof systems and processes to allow teams to operate at their best and enable the company to respond and keep growing in ever-changing conditions.

Joanna Choe

Head of Business Ops

Luke Matthews

Luke comes with a proven background in operational and technical leadership in Public and Private Cloud Service Management and IT Service Providers.  Luke is passionate about helping customers with innovation and maturity at any stage on their cloud journey with fit-for-purpose solutions and a keen eye on proper governance and long-term strategy.

Luke Matthews

Head of Cloud

Mark Pryor

As Brennan’s Head of Managed Services, Mark brings a wealth of experience to our customers’ success through their Managed Services agreements. Mark is a passionate people leader with a strong customer focus and has been instrumental to the growth, maturity, and innovation across our Outsourced IT solutions.

Mark Pryor

Head of Service Ops

Jodie Dowling

Jodie Dowling

Head of AppDev

Kushan Ratnapala

Kushan Ratnapala

Country Manager, Sri Lanka

Peter Eliopoulos

Peter Eliopoulos

Head of VLEG

Being a good corporate citizen

As part of our corporate purpose, Brennan is committed to being a good corporate citizen that positively contributes to the communities we operate in. This is backed by policies we have in place to respect human rights, act with fairness in all our dealings, and ensure our actions are socially responsible.

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A winning partner

Team Brennan is continually recognised as one of the best in Australia and globally, regularly receiving independent industry awards:

  • Ranked #1 Aussie MSP Enterprise Global100 list – Cloudtango, 2022
  • New Global Cybersecurity Partner of the Year – AT&T, 2021
  • MSSP Partner of the Year, Australia – Fortinet, 2021
  • Managed Services Partner of the Year, APAC Region – Exclaimer, 2021
  • Best Managed IT Services Provider, Australia – APAC Insider, 2021
  • Global100 Enterprise List – #1 in AUS, 17th Globally – Cloudtango, 2021
  • MSP50 List – 2nd place, Australia – Cloudtango, 2021
  • Homegrown Service Provider of the Year – ARN Innovation Awards, 2020
  • Australian Partner of the Year – Mimecast, 2020
  • Global100 Enterprise List – 5th place, Australia – Cloudtango, 2020
  • MSP50 List, Australia – Cloudtango, 2020
  • Top Managed Services Providers List – Channel Futures, 2020
  • Service Provider of the Year – HPE Australia, 2019
  • Gold Partner of the Year 2019 – HPE Australia, 2019
  • No.1 Managed Services Provider, Australia – Channel Futures, 2019
  • Top 30 Managed Services Providers Globally – Channel Futures, 2019

A trusted partner

We are a trusted partner to more than 900 companies including:

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