SERVICE DESK

By employing a state of the art service delivery model Brennan achieves unparalleled service quality and support. Through a combination of ITIL based systems and process we strive to ensure a best-practice approach is achieved and delivered 24 hours a day 7 days a week, year in year out.
 
Our innovative approach to Service Desk operations sets us apart from our competitors. By promoting quality over quantity and customer service over process we’ve redefined the service delivery landscape. Our key differentiators are as follows:

We dispense with traditional Service Desk dogma and employ Consultants as opposed to Call Centre Agents. All staff are required to undergo the same rigorous recruitment process used for the field Consulting teams, including technical examination and psychometric profiling.
 
Australia based Service Desk agents located in-house with high level of hands-on management.
 
We use a collaborative approach for Incident Management, designed to drive “first call fix” rates. This philosophy fosters a learning culture; ensuring clients’ issues are resolved rapidly as opposed to process intensive and outdated standard escalation models.
 
A defined career path, learning opportunities and enabling incentives have resulted in near zero staff churn. This guarantees knowledge retention and client familiarity whilst fostering a team spirit. This has the added benefit of driving efficiency and thereby containing costs.
 
If you are reviewing your current IT service requirements or just starting out, call us and allow Brennan to help you realise the true potential of your systems by making our team of experts, your IT team.

Contact us for more information about our 24 x 7 Service Desk