MANAGED IT SUPPPORT
As the technology landscape continually evolves, sustaining internal skills to meet a business’s ever-changing requirements is both complex and costly. Offering a full range of Managed IT Services, Brennan tailors its outsourcing solutions to ensure they’re closely aligned to each client’s individual requirements whilst doing so at a significantly lower cost, backed by industry leading Service Level Agreements.
Infrastructure Outsourcing
From maintaining a highly available web cluster through to complete operational management of your business’s infrastructure, Brennan tailors its IT service delivery model to your requirements and budget. Leveraging our comprehensive, industry standard monitoring systems, Brennan provides expert support and advice for all your Virtualisation, Microsoft and Linux-based platform problems.
We pride ourselves on the quality of our staff and only employ industry certified consultants with dedicated Seniors assigned to every account, guaranteeing both depth and breadth of support and ensuring that neither absence or illness will ever impact your critical business operations.
Our partnering approach is designed to minimize your costs through rapid technology adoption, streamlining your operation through systems automation and simplifying support. The result is a WIN-WIN partnership that delivers more than it promises.
Service Desk Operations
By employing a state of the art service delivery model Brennan achieves unparalleled service quality and support. Through a combination of ITIL based systems and process we strive to ensure a best-practice approach is achieved and delivered 24 hours a day 7 days a week, year in year out.
Our innovative approach to Service Desk operations sets us apart from our competitors. By promoting quality over quantity and customer service over process we’ve redefined the service delivery landscape. Our key differentiators are as follows:
We dispense with traditional Service Desk dogma and employ Consultants as opposed to Call Centre Agents. All staff are required to undergo the same rigorous recruitment process used for the field Consulting teams, including technical examination and psychometric profiling.
24/7 Australia based Service Desk operations, staffed 365 days of the year.
We use a collaborative approach for Incident Management, designed to drive “first call fix” rates. This philosophy fosters a learning culture; ensuring clients’ issues are resolved rapidly as opposed to process intensive and outdated standard escalation models.
A defined career path, learning opportunities and enabling incentives have resulted in near zero staff churn. This guarantees knowledge retention and client familiarity whilst fostering a team spirit. This has the added benefit of driving efficiency and thereby containing costs.
If you are reviewing your current IT service requirements or just starting out, call us and allow Brennan to help you realise the true potential of your systems by making our team of experts, your IT team.
Contact us for Managed IT Solutions made to fit