18 Jan 2016

Should you consolidate all your IT services to one Service Provider? Here’s 5 reasons why.

As cloud computing continues to take hold, we are seeing increased complexity in IT environments generally.

One of the obvious ways to solve complexity is single sourcing. The popularity of consolidating services to a single provider is cyclical in nature – as the industry constantly alternates between whether single or multi sourced arrangements provide the best value.

There isn’t a right or wrong answer to that question. However, as organisations take on more cloud-delivered services, the management and integration between those disparate services becomes a challenge – and one that could be resolved with some form of consolidation.


With that, here are five reasons why it could be time to reconsider how you run your IT:


  1. Get a single point of contact

This is consistently given as one of the big reasons to consolidate. Having a single point of contact for all of your IT systems means having someone who is always accountable for them and knows them (and you) well. It means having a person you can turn to for advice across the IT spectrum, and simplifies any troubleshooting that may be required.

The big saving you as a customer can expect is in time, which would otherwise be spent maintaining relationships with multiple partners and making sure the pieces they provide work together seamlessly. That time can be re-invested to innovate or grow your business.


  1. Trust

The lesson here is that it’s easier to build trust with a single provider relationship, especially if you’ve already found a quality supplier that has the capability to do more for you. As a single provider takes responsibility for more aspects of IT, you can expect your service levels generally to increase. “Because we each matter so much more to each other, we communicate better and our IT service levels have gone up,” one CIO said.


  1. Quality of service

Because a single provider has control over all aspects of your IT environment, they can optimise it to achieve the best quality of service outcomes. They can monitor all your systems around-the-clock and identify potential issues before they cause downtime or outages.  And they are also likely to have a large pool of resources and knowledge internally that they can instantly tap into should the need arise.


  1. Policies set up once

Formal policies and procedures around buying, delivery and support need to be set only once. This means new systems and capabilities can be brought online sooner with everyone on the same page on the underlying processes and paperwork.


  1. You’ll save money

It’s not just easier dealing with a single service provider but it can also work out cheaper to bundle everything. For example, cosmetics maker Lush Australia saved time and money by consolidating to Brennan IT and can “scale with ease”.


Talk to Brennan IT today about how consolidating your IT can benefit your organisation.